Job Summary
  • Salary
    £150.00 (per week)
  • Location
    Thatcham, Berkshire
  • Sector
    Technology Level 3
  • Duration
    12 Months
  • 1 Position Available
  • Closing Date
    2nd November 2016
  • Employer Name
    Technique Ltd
  • Distance from acadmey
    • 13.7 Miles
    • 31 Minutes
  • Address
    Thatcham RG19 4LW, United Kingdom

Job Description

Exciting opportunity to start a career in IT working for an established IT Support company based in Thatcham. You will be providing remote support to a large and varied client base, trouble-shooting and assisting with hardware builds.

You will be part of an IT support team logging, progressing and resolving technical support calls, administering and carrying out 1st and 2nd line technical support duties.


You will receive training and support to develop the skills required to perform some of the following duties:


  • Phone and Remote Control Support
  • Software and Hardware installations
  • Logging faults
  • Hardware builds
  • Network related issues


This is an excellent opportunity for the right candidate, looking to develop an exciting new career in IT.

Working Week

Monday – Friday 8:30am – 5:30pm


Requirements & Prospects


Ideally a minimum 4 GCSE’s C and above Including Maths, English and ICT (or equivalents)

Desired Skills

• Must have experience of using Microsoft operating systems.
• Able to use MS Office, Outlook, Internet Explorer, keyboard, mouse and simple peripherals.
• Awareness of computer viruses.
• Able to install basic software.
• Good general knowledge of PC hardware.

Personal Qualities

• Must be able to demonstrate having a real appetite for IT.
• Must be highly motivated.
• Have good communication skills.
• Able to deal with people in a customer focused environment.

Future Prospects

Progression to either Field Engineer or Full Time Help Desk Engineer, after successful completion of apprenticeship.

  • Apprenticeship Length
    12 Months
  • Training Provider
    Aspire Achieve Advance Ltd
  • Academy Location


Throughout the duration of your Apprenticeship you will be required to attend the 3aaa Technology Academy in Reading for up to 12 weeks on a block release basis for structured training. The remainder of your training will be completed in the workplace with your Employer. You will work towards a Level 3 Advanced Apprenticeship for IT, Software, Web and Telecoms Professionals. The qualifications consist of:
• Edexcel Advanced Apprenticeship in IT, Software, Web and Telecoms
• L3 Diploma in ICT Professional Competence
• L3 Extended Diploma in ICT Systems and Principles
• Level 2 Functional Skills English, Maths & ICT (if applicable)

Qualification Gained

Advanced Apprenticeship (Level 3)