Job Summary
  • Salary
    £200.00 (per week)
  • Location
    London, London
  • Sector
    Technology Level 3
  • Duration
    15 Months
  • 1 Position Available
  • Closing Date
    27th December 2016
  • Employer Name
    Joskos Solutions
  • Distance from acadmey
    • 2.6 Miles
    • 14 Minutes
  • Address
    Highgate Road, London NW5 1TL, United Kingdom

Job Description

Are you looking to take the first steps towards a career in IT? Do you give outstanding customer service? Do you want to work for an award winning service provider?

1) Delivery of front line support to clients, building rapport and having a friendly telephone manner.

2) Technical support will be related to computer systems, hardware or software

3) Follow up with customers to to ensure issues have been resolved to high levels of customer satisfaction

4) Build Key relationships with Key technical contacts at clien sites and third parties.

5) Escalation of active directory, hardware, backup and windows server issues to the relevant parties

6) Technical support in a classroom environment including interactive displays, printers and workstation

Working Week

Monday – Friday 9:00am – 5:00pm


Requirements & Prospects


Ideally a minimum 4 GCSE’s C and above Including Maths, English and ICT (or equivalents)

Desired Skills

• Basic PC maintenance skills
• Great Customer Service
• Great telephone manner

Personal Qualities

• Motivated
• Ambitious
• Friendly
• Enthusiastic

Future Prospects

Option for level 4 qualification and a full time contract

  • Apprenticeship Length
    15 Months
  • Training Provider
    Aspire Achieve Advance Ltd
  • Academy Location
    Kings Cross


Throughout the duration of your Apprenticeship you will be required to attend the 3aaa Technology Academy in Kings Cross for up to 8 weeks on a block release basis for structured training. The remainder of your training will be completed in the workplace with your Employer. You will work towards a Level 3 Trailblazer – Infrastructure Technician. The qualifications consist of:
• Edexcel Advanced Apprenticeship in IT, Software, Web and Telecoms
• L3 Diploma in ICT Professional Competence
• L3 Extended Diploma in ICT Systems and Principles
• Level 2 Functional Skills English and Maths (if applicable)
• BCS Foundation Certificate in Networking and Architecture Principles (Knowledge Module 1)
• BCS Foundation Certificate in Mobile and Operating Systems (Knowledge Module 2)
• BCS Foundation Certificate in Cloud Services (Knowledge Module 3)
• MTA in Software Development Fundamentals or HTML5 App Development Fundamentals (Knowledge Module 4)
• BCS Foundation Certificate in Business Processes (Knowledge Module 5)

Qualification Gained

Advanced Apprenticeship (Level 3)