Job DescriptionThis is a fantastic opportunity for an individual to join the IS Department within Bespak. You’ll support the operation of the Service Desk by offering 1st line support and giving advice and guidance on the use of the company’s IT. You must have a customer focus and the commitment to achieve your Apprenticeship and gain a career within the company.
You will be working within the IS Department supporting the operation of the Service Desk by offering 1st line support and giving advice and guidance on the use of the company’s IT.
o Use IS function’s service desk – logging all support requests and allocating to the relevant specialists or external support partners
o Ensure that calls are resolved within service targets, and escalate if necessary
o Resolve 1st line support queries, escalating where appropriate
o Manage security and network administration for Active Directory, including joiners, leavers and movers
o Offer guidance and advice to all employees on the effective use of Bespak IT systems
o Administer hardware and software purchases
o Administer IS licence and support agreements
o Administer the intranet and employee directory
o Responsibility for supporting use of mobile communications, including smart phones
As 1st line support Apprentice you will be in a customer focus role therefore you must show and approachable and friendly personality whilst maintaining a professional demeanour.
Bespak is a great place to work with the culture being built upon 5 core values; Integrity, Respect, Teamwork, Results Driven and Customer Focus.
It is vital you hold these values and showcase them whilst carrying out your duties.
As an Apprentice at Bespak you will be managed within your department and centrally by the Qualifications Manager. You will receive mentoring and support throughout your Apprenticeship to develop your knowledge, skills and behaviours with the option to move into a full-time role on completion of your Apprenticeship.
Working WeekMonday – Friday 9:00am – 5:00pm
Requirements & Prospects
QualificationsA minimum of 5 GCSE’s C and above Including Maths, English and ICT (or equivalents).
- Computer literate and experience of Microsoft products
- Clear and concise communication skills (written and oral)
- A customer focus approach
- Organised and Punctual
- Willing to learn and commitment to achieving Apprenticeship
- Highly motivated
- Friendly and polite personality
Future ProspectsOn completion of Apprenticeship a full time role may be offered to the Apprentice after performance review and if position is available. Opportunity to Progress to Level 4.
The apprenticeship will include:
• Level 2 Functional Skills English and Maths (if applicable).
• Knowledge Module 1 - Networking and Architecture.
• Knowledge Module 2 - Mobile and Operating Systems.
• Knowledge Module 3 - Cloud Services.
• Knowledge Module 4 - Coding and Logic.
• Knowledge Module 5 - Business Processes.
• One vendor certification selected based on your job role and individual capabilities (Typically a Microsoft Technical Associate (MTA) certification).
On completion of the apprenticeship, you will be awarded BCS accredited knowledge modules covering the following topics: Networking and Architecture, Mobile and Operating Systems, Cloud Services, Coding and Logic and Business Processes. You will also receive an industry recognised qualification from Microsoft or CompTIA whilst gaining eligibility to apply to the register of IT Technicians confirming SFIA L3 Professional Competence.
*Knowledge Modules are specified by the British Computer Society (BCS)