Job Summary
  • Salary
    £230 (per week)
  • Location
    Norwich, Norwich
  • Sector
    Infrastructure Technician Level 3
  • Duration
    15 Months
  • 1 Position Available
  • Closing Date
    31st December 2017
  • Employer Name
    Bespak Europe Ltd
  • Distance from academy
    • 48.6 Miles
    • 1 hour 10 Minutes
  • Address
    King's Lynn PE30 2JJ, United Kingdom

Employer Description

Job Description

This is a fantastic opportunity for an individual to join the IS Department within Bespak. You’ll support the operation of the Service Desk by offering 1st line support and giving advice and guidance on the use of the company’s IT. You must have a customer focus and the commitment to achieve your Apprenticeship and gain a career within the company.
You will be working within the IS Department supporting the operation of the Service Desk by offering 1st line support and giving advice and guidance on the use of the company’s IT.


Key Accountabilities:

o  Use IS function’s service desk – logging all support requests and allocating to the relevant specialists or external support partners

o  Ensure that calls are resolved within service targets, and escalate if necessary

o  Resolve 1st line support queries, escalating where appropriate

o  Manage security and network administration for Active Directory, including joiners, leavers and movers

o  Offer guidance and advice to all employees on the effective use of Bespak IT systems

o  Administer hardware and software purchases

o  Administer IS licence and support agreements

o  Administer the intranet and employee directory

o  Responsibility for supporting use of mobile communications, including smart phones


As 1st line support Apprentice you will be in a customer focus role therefore you must show and approachable and friendly personality whilst maintaining a professional demeanour.


Bespak is a great place to work with the culture being built upon 5 core values; Integrity, Respect, Teamwork, Results Driven and Customer Focus.

It is vital you hold these values and showcase them whilst carrying out your duties.


As an Apprentice at Bespak you will be managed within your department and centrally by the Qualifications Manager. You will receive mentoring and support throughout your Apprenticeship to develop your knowledge, skills and behaviours with the option to move into a full time role on completion of your Apprenticeship.



Do not contact the employer directly as this will result in your application being rejected, all applications must go through 3aaa.

Full training will be delivered as required and please note that if a suitable candidate is found the vacancy may close early.

Working Week

Monday – Friday 9:00am – 5:00pm


Requirements & Prospects


A minimum of 5 GCSE’s C and above Including Maths and English (or equivalents)

Desired Skills

o Computer literate and experience of Microsoft products
o Clear and concise communication skills (written and oral)
o A customer focus approach
o Organised and Punctual

Personal Qualities

o Willing to learn and commitment to achieving Apprenticeship
o Highly motivated
o Friendly and polite personality

Future Prospects

On completion of Apprenticeship a full time role may be offered to the Apprentice after performance review and if position is available.

  • Apprenticeship Length
    15 Months
  • Training Provider
    Aspire Achieve Advance Ltd
  • Academy Location


Throughout the duration of your Apprenticeship (typically 15 months) you will be required to attend the 3aaa Technology Academy in Norwich for 30 days of training across five months featuring structured training. The remainder of your training will be completed in the workplace with your Employer. You will work towards a Level 3 Apprenticeship standard – Infrastructure Technician. The qualifications consist of:
• Level 2 Functional Skills English and Maths (if applicable)
• Knowledge Module 1 - Networking and Architecture
• Knowledge Module 2 - Mobile and Operating Systems
• Knowledge Module 3 - Cloud Services
• Knowledge Module 4 - Coding and Logic
• Knowledge Module 5 - Business Processes
• One vendor certification selected based on your job role and individual capabilities (Typically a Microsoft Technical Associate (MTA) certification)
Knowledge Modules are specified by the British Computer Society (BCS)

Qualification Gained

Advanced Apprenticeship (Level 3)