Job DescriptionThis is a fantastic opportunity for an individual to join the IS Department within Bespak. You’ll support the operation of the Service Desk by offering 1st line support and giving advice and guidance on the use of the company’s IT. You must have a customer focus and the commitment to achieve your Apprenticeship and gain a career within the company.
|You will be working within the IS Department supporting the operation of the Service Desk by offering 1st line support and giving advice and guidance on the use of the company’s IT.
o Use IS function’s service desk – logging all support requests and allocating to the relevant specialists or external support partners
o Ensure that calls are resolved within service targets, and escalate if necessary
o Resolve 1st line support queries, escalating where appropriate
o Manage security and network administration for Active Directory, including joiners, leavers and movers
o Offer guidance and advice to all employees on the effective use of Bespak IT systems
o Administer hardware and software purchases
o Administer IS licence and support agreements
o Administer the intranet and employee directory
o Responsibility for supporting use of mobile communications, including smart phones
As 1st line support Apprentice you will be in a customer focus role therefore you must show and approachable and friendly personality whilst maintaining a professional demeanour.
Bespak is a great place to work with the culture being built upon 5 core values; Integrity, Respect, Teamwork, Results Driven and Customer Focus.
It is vital you hold these values and showcase them whilst carrying out your duties.
As an Apprentice at Bespak you will be managed within your department and centrally by the Qualifications Manager. You will receive mentoring and support throughout your Apprenticeship to develop your knowledge, skills and behaviours with the option to move into a full time role on completion of your Apprenticeship.
Do not contact the employer directly as this will result in your application being rejected, all applications must go through 3aaa.
Full training will be delivered as required and please note that if a suitable candidate is found the vacancy may close early.
Working WeekMonday – Friday 9:00am – 5:00pm
Requirements & Prospects
QualificationsA minimum of 5 GCSE’s C and above Including Maths and English (or equivalents)
Desired Skillso Computer literate and experience of Microsoft products
o Clear and concise communication skills (written and oral)
o A customer focus approach
o Organised and Punctual
Personal Qualitieso Willing to learn and commitment to achieving Apprenticeship
o Highly motivated
o Friendly and polite personality
Future ProspectsOn completion of Apprenticeship a full time role may be offered to the Apprentice after performance review and if position is available.
• Level 2 Functional Skills English and Maths (if applicable)
• Knowledge Module 1 - Networking and Architecture
• Knowledge Module 2 - Mobile and Operating Systems
• Knowledge Module 3 - Cloud Services
• Knowledge Module 4 - Coding and Logic
• Knowledge Module 5 - Business Processes
• One vendor certification selected based on your job role and individual capabilities (Typically a Microsoft Technical Associate (MTA) certification)
Knowledge Modules are specified by the British Computer Society (BCS)