Job Summary
  • Salary
    £192 (per week)
  • Location
    Milton Keynes, Milton Keynes
  • Sector
    Infrastructure Technician Level 3
  • Duration
    15 Months
  • 1 Position Available
  • Closing Date
    29th November 2017
  • Employer Name
  • Distance from academy
  • Address
    Thornton Chase, Linford Wood, Milton Keynes MK14 6FD, United Kingdom

Employer Description

Job Description

Are you the person that is always helping friends and family out with IT issues? Do you want to start getting paid for it? Want to get an industry recognised qualification? Look no further !
1st Line IT Support Apprentice
As a 1st Line IT Support Apprentice you will be working as part of a small team in an established IT Newtorking Business.

Tasks vary but will typically include:

§ Working with customers by phone and email to diagnose faults
§ Setup and configure computer hardware
§ Install and configure/update software
§ Firewall and network configuration and troubleshooting
§ Proactive server monitoring and maintenance or cleanup tasks
§ Setting up of new users/mailboxes
§ Email server maintenance/upkeep

We are looking for a candidate who has a passion for IT and enjoys problem solving. They will need
to be excellent communicators, organised, reliable and provide great customer service. Ideally you
will have had some experience in building your own machines or helping out family and friends with
computer issues.
There will be opportunities to progress in the company after a successful apprenticeship.



Working Week

Monday – Friday 9:00am – 5:00pm


Requirements & Prospects


A minimum of 5 GCSE’s C and above Including Maths, English and ICT (or equivalents)

Desired Skills

  1. • Knowledge or understanding of computer builds

Personal Qualities

  1. • Passionate about IT
  2. • Enthusiastic

Future Prospects

Progression within the business and to level 4 available for the right candidate.

  • Apprenticeship Length
    15 Months
  • Training Provider
    Aspire Achieve Advance Ltd
  • Academy Location
    Milton Keynes


Throughout the duration of your Apprenticeship (typically 15 months) you will be required to attend the 3aaa Technology Academy in Milton Keynes for 30 days of training across five months featuring structured training. The remainder of your training will be completed in the workplace with your Employer. You will work towards a Level 3 Apprenticeship standard – Infrastructure Technician. The qualifications consist of:
• Level 2 Functional Skills English and Maths (if applicable)
• Knowledge Module 1 - Networking and Architecture
• Knowledge Module 2 - Mobile and Operating Systems
• Knowledge Module 3 - Cloud Services
• Knowledge Module 4 - Coding and Logic
• Knowledge Module 5 - Business Processes
• One vendor certification selected based on your job role and individual capabilities (Typically a Microsoft Technical Associate (MTA) certification)
Knowledge Modules are specified by the British Computer Society (BCS)

Qualification Gained

Advanced Apprenticeship (Level 3)