Job Summary
  • Salary
    £136.00 (per week)
  • Location
    Swindon, Wiltshire
  • Sector
    Technology Level 4
  • Duration
    12 Months
  • 1 Position Available
  • Closing Date
    10th November 2016
  • Employer Name
    Oakwood Technology
  • Distance from acadmey
    • 19.0 Miles
    • 31 Minutes
  • Address
    Devizes SN10 2RT, United Kingdom

Job Description

Working closely with the existing Helpdesk team you will provide strong support to a wide variety of customers including schools and blue chip organisations. This is a great opportunity to develop your skills and get involved with some of the newest technologies available

Oakwood Technology is offering a great opportunity to develop your skills and get involved with some of the newest technologies available.

Your duties will range from;

  • Remote support
  • Onsite support for both software and hardware.
  • Working with both virtual servers and desktop operating systems
  • Working closely with the existing Helpdesk team
  • Working with Microsoft Technologies

Taking calls from clients

Working Week

Monday – Friday 8:30am – 4:30pm


Requirements & Prospects


Ideally a minimum 4 GCSE’s C and above Including Maths, English and ICT (or equivalents)

Desired Skills

• Experience of Microsoft technologies
• Level 3 qualification in IT or equivalent
• Excellent customer service skills
• Excellent telephone and written manner

Personal Qualities

• Friendly
• Professional
• Keen to learn
• Able to work under pressure as well as organise own tasks
• Enthusiastic

Future Prospects

Permanent opportunity for the right candidate.

  • Apprenticeship Length
    12 Months
  • Training Provider
    Aspire Achieve Advance Ltd
  • Academy Location


Throughout the duration of your Apprenticeship you will be required to attend the 3aaa Technology Academy in Swindon for a day release basis ever week for 46 weeks structured training. The remainder of your training will be completed in the workplace with your Employer. Assessment of the Competence component (Edexcel) will be carried out in the workplace over the full duration of the program. The assessor will visit the apprentices in the workplace at-least once every 6-8 weeks to gather evidence. Your training will consist of:

• Edexcel BTEC Level 4 Diploma in Professional Competence for IT and Telecoms Professionals (QCF).
• City & Guilds Level 4 Diploma for ICT Professional
• Level 2 Functional Skills English, Maths, ICT (if applicable)

Qualification Gained

Advanced Apprenticeship (Level 3)