Job Summary
  • Salary
    £7215 Yearly
  • Location
    Buckingham, England
  • Sector
    IT level 3
  • Duration
    12 Months
  • 1 Position Available
  • Closing Date
    25th April 2018
  • Employer Name
    Cloudy IT
  • Distance from academy
  • Address
    Homeground, Buckingham MK18 1UH, UK

Employer Description

Job Description

Work for a company that cares, that wants to help you grow. Work with colleagues that started out just as you are- As an apprentice! living proof that this apprenticeship will lead you to the career you want! Look no further, apply now!

Key Responsibilities:
• Providing end user, cloud and infrastructure support
• Core technologies; Office 365, Windows Server, Azure AD,
• Working with senior engineers on escalated tickets.
• Delivering exceptional levels of customer satisfaction
• Work with the team to help grow our business
• Service desk and desktop support functions as a first point of contact
• Creating and maintaining documentation.
• Support server Builds
• Installing and upgrading software
• Updating and maintaining records on the help desk system

An understanding of the following is desirable but not essential:
• Server 2012 • Windows 7-10 • DNS, DHCP, Active Directory, Group Policy, Exchange / Office 365, Hyper V, Veeam, VoIP phone systems, SiP, SharePoint (not essential, but would be good)

Working Week

Monday – Friday 9:00am – 5:00pm


Requirements & Prospects


A minimum of 5 GCSE’s C and above Including Maths, English and ICT (or equivalents).

Desired Skills

  1. Understanding of Windows/Microsoft programs
  2. Communication written and verbal
  3. Any IT experience a bonus but not essential

Personal Qualities

  1. Enthusiastic
  2. Passionate about IT

Future Prospects

Progression to Level 4 and possible full-time job available to the right candidate.

  • Apprenticeship Length
    12 Months
  • Training Provider
    Aspire Achieve Advance Ltd
  • Academy Location
    Milton Keynes


Throughout the duration of your Apprenticeship you will be required to attend your academy for up to 12 weeks on a block release basis for structured training. The remainder of your training will be completed in the workplace with your Employer. You will work towards a L3 Advanced Apprenticeship for IT, Software, Web and Telecoms Profession-als.
The qualification will consist of:
• Edexcel Advanced Apprenticeship in IT, Software, Web and Telecoms.
• L3 Diploma in ICT Professional Competence.
• L3 Extended Diploma in ICT Systems and Principles.
• Level 2 Functional Skills English, Maths, ICT (if applicable).

On completion of your apprenticeship, you will be awarded a City and Guilds L3 Diploma in Professional Competence for IT and Telecoms Professionals and a L3 Extended Diploma in ICT (Systems & Principles).

Qualification Gained

Advanced Apprenticeship (Level 3)