Job Summary
  • Salary
    £190.00 (per week)
  • Location
    Horley, Surrey
  • Sector
    Technology Level 3
  • Duration
    12 Months
  • 1 Position Available
  • Closing Date
    14th December 2016
  • Employer Name
  • Distance from acadmey
    • 30.5 Miles
    • 44 Minutes
  • Address
    Horley RH6 9GA, United Kingdom

Job Description

An excellent opportunity to join a successful, reputable, dynamic and innovative company. The company is widely recognised as an outstanding provider of end-to-end IT Hardware, Software, Maintenance and Support and is committed to delivering the best products, solutions and services possible.

You will be working as part of a dynamic sales and technical team to give you the best possible training and knowledge available across the company.


Your day to day duties will include but not be limited to;


  • Providing on-site support / helpdesk answering calls
  • Remote support for clients using company tools
  • Desktop and network printer troubleshooting
  • Ghost imaging desktops and laptops
  • Hardware upgrades on desktops, laptops and servers


You will be provided with extensive training and support in each area of the business and the role can become very expansive for the right candidate – a driven, enthusiastic and reliable individual.

Working Week

Monday – Friday 9:00am – 5:00pm


Requirements & Prospects


Ideally a minimum 4 GCSE’s C and above Including Maths, English and ICT (or equivalents)

Desired Skills

- Knowledge of hardware
- Basic troubleshooting and support skills
- Excellent customer service
- Exceptional telephone manner
- Knowledge of Windows servers
- Knowledge of all Microsoft Applications
- Ability to self-manage and prioritise on tasks

- Call logging experience
- Coding experience
- Full UK driving Licence

Personal Qualities

- Driven
- Ambitious
- Friendly
- Can-do attitude
- Eager to learn
- Passion for IT

Future Prospects

Full position within the company and / or a progression onto the Level 4 programme.

  • Apprenticeship Length
    12 Months
  • Training Provider
    Aspire Achieve Advance Ltd
  • Academy Location


Throughout the duration of your Apprenticeship you will be required to attend the 3aaa Technology Academy in Brighton for up to 8 weeks on a block release basis for structured training. The remainder of your training will be completed in the workplace with your Employer. You will work towards a Level 3 Trailblazer – Infrastructure Technician. The qualifications consist of:
• Edexcel Advanced Apprenticeship in IT, Software, Web and Telecoms
• L3 Diploma in ICT Professional Competence
• L3 Extended Diploma in ICT Systems and Principles
• Level 2 Functional Skills English and Maths (if applicable)
• BCS Foundation Certificate in Networking and Architecture Principles (Knowledge Module 1)
• BCS Foundation Certificate in Mobile and Operating Systems (Knowledge Module 2)
• BCS Foundation Certificate in Cloud Services (Knowledge Module 3)
• MTA in Software Development Fundamentals or HTML5 App Development Fundamentals (Knowledge Module 4)
• BCS Foundation Certificate in Business Processes (Knowledge Module 5)

Qualification Gained

Advanced Apprenticeship (Level 3)