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    Job Summary
  • Salary
    £200.00 (per week)
  • Location
    Tonbridge, Kent
  • Sector
    Technology Level 3
  • Duration
    12 Months
  • 1 Position Available
  • Closing Date
    16th December 2016
    EMPLOYER
  • Employer Name
    Boddingtons Plastics Ltd
  • Distance from acadmey
    • 8.1 Miles
    • 20 Minutes
  • Address
    Marden TN12 9QJ, United Kingdom

Job Description

This apprenticeship is a great opportunity working in our IT support department. Acting as a first point of call for staff. Assigning priority and managing customer expectation of time to resolution.
  • Logging of support calls received by phone/email from our users, assisting our IT manager and liaising with our external IT support partner.
  • Working in our IT support department. Acting as a first point of call for staff.
  • Assigning priority and managing customer expectation of time to resolution.
  • Problem solving issues using own knowledge and support libraries and seeking advice assistance from colleagues or from our IT support partner.

Working Week

Monday to Thursday 8.45am to 5pm with ½ hour for lunch / Friday 9am to 1pm

LOCATION


Requirements & Prospects

Qualifications

Ideally a minimum 4 GCSE’s C and above Including Maths, English and ICT (or equivalents)

Desired Skills

• Excellent IT skills
• Excellent verbal communications skills
• Good customer service skills

Personal Qualities

• can do attitude
• strong team player
• enthusiastic

Future Prospects

We would hope the successful candidate will progress within the company to second line support role.

    TRAINING
  • Apprenticeship Length
    12 Months
  • Training Provider
    Aspire Achieve Advance Ltd
  • Academy Location
    Maidstone

Training

Throughout the duration of your Apprenticeship you will be required to attend the 3aaa Technology Academy in Maidstone for up to 12 weeks on a block release basis for structured training. The remainder of your training will be completed in the workplace with your Employer. You will work towards a Level 3 Advanced Apprenticeship for IT, Software, Web and Telecoms Professionals. The qualifications consist of:
• Edexcel Advanced Apprenticeship in IT, Software, Web and Telecoms
• L3 Diploma in ICT Professional Competence
• L3 Extended Diploma in ICT Systems and Principles
• Level 2 Functional Skills English, Maths, ICT (if applicable)

Qualification Gained

Advanced Apprenticeship (Level 3)

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