Job Summary
  • Salary
    £123.75 (per week)
  • Location
    Birmingham, West Midlands
  • Sector
    Business Admin Level 3
  • Duration
    12 Months
  • 1 Position Available
  • Closing Date
    7th November 2016
  • Employer Name
  • Distance from acadmey
    • 21.4 Miles
    • 32 Minutes
  • Address
    Shirley B90 8AJ, United Kingdom

Job Description

Birmingham based company are currently looking for a highly motivated, organised and excellent communicator individual to fill the role of a customer service executive apprentice.

The role will be to assist the business with day to day duties, which include the following:



  • Using a variety of software packages, such as Microsoft Word, Outlook, Powerpoint, Excel, Access, etc., to produce correspondence and documents and to maintain presentations, records, spreadsheets and databases
  • Maintaining Salesforce CRM and generating regular reports
  • Keeping diaries and arranging appointments
  • Scheduling and attending meetings, creating agendas and taking minutes
  • Booking rooms and conference facilities
  • Dealing with telephone and email enquiries
  • Greeting clients and visitors
  • Devising and maintaining office systems
  • Creating and maintaining filing systems
  • Organising and storing paperwork, documents and computer-based information
  • Photocopying and printing various documents, sometimes on behalf of other colleagues
  • Compiling expenses
  • Event support
  • Supporting customer training
  • Ordering and maintaining stationery and equipment
  • Arranging travel and accommodation for staff or customers and other external contacts

The individual:

  • Driven
  • Quick learner
  • Possess a good attitude
  • Have a desire to grow and achieve with the company
  • Team worker
  • Pleasurable
  • Possess good communication skills

Be able to co-ordinate & prioritise tasks

Working Week

Monday – Friday 9:00am – 5:00pm


Requirements & Prospects


Ideally a minimum 4 GCSE’s C and above Including Maths, English and ICT (or equivalents)

Desired Skills

• Excellent IT skills,
• Well organised,
• Communication skills,
• Excellent Telephone skills,
• Highly Motivated

Personal Qualities

Must have a positive and can do approach towards all tasks undertaken. Must be enthusiastic and keen to learn new skills.

Future Prospects

Possible permanent position

  • Apprenticeship Length
    12 Months
  • Training Provider
    Aspire Achieve Advance Ltd
  • Academy Location


The Apprentice will work towards a Level 3 Advanced Apprenticeship for Business and Administration Professionals. The qualifications consist of:
• Advanced Apprenticeship in Business and Administration
• Level 3 Diploma in Business and Administration
• Level 2 Functional Skills English, Maths & ICT (if applicable)

Qualification Gained

Advanced Apprenticeship (Level 3)