Job Summary
  • Salary
    £136 (per week)
  • Location
    Derby, Derbyshire
  • Sector
    Business Admin Level 3
  • Duration
    12 Months
  • 1 Position Available
  • Closing Date
    12th December 2016
  • Employer Name
    Macklin Street Surgery
  • Distance from acadmey
    • 0.5 Miles
    • 3 Minutes
  • Address
    Macklin Street, Derby DE1 1JX, United Kingdom

Job Description

Are you a hard-working, forward thinking individual that has excellent time management skills and great attention to detail? If this is you then keep reading on, as Macklin Street surgery are now looking to recruit someone to join their fast paced administration team, to support with the day to day running of the surgery.

The role entails managing the surgeries foot flow, ensure that patients are Received, assisted and directed to the appropriate service or healthcare professional in a courteous, effective way. Provide general assistance to the practice team and project a positive and friendly image to patients and other visitors


Duties include but are not limited to the following;


  • To have a thorough knowledge of all practice procedures
  • To work in accordance of protocols
  • Pulling/filling notes for surgeries and update as necessary
  • Scanning post in medical records
  • Booking interpreters
  • Fax and photocopy as requested


  • Receiving patients consulting with members of practice team
  • Handing completed repeat prescriptions to patient and checking names and addresses
  • Be able to cover all reception positions as necessary


  • Process appointment requests for today and  future appointments from patients by telephone and in person
  • Deal with visits request


  • Registrations of new patients-computer data entry and medical records
  • Process patients change of address-computer data and medical records (have knowledge of practice area)
  • Process repeat prescription request in accordance with practice guidelines

Other Tasks:

  • Clear rooms after surgeries and restock stationary
  • Ensure building security-have thorough knowledge of doors/windows/alarm and close down/lock up procedures as well as opening procedures
  • Make coffee for doctors
  • Any other tasks allocated by managers

Working Week

Monday – Friday 9:00am – 5:00pm 40 Hours per week


Requirements & Prospects


Ideally a minimum 4 GCSE’s C and above Including Maths, English and ICT (or equivalents)

Desired Skills

• Excellent computer skills
• IT literate and excellent attention to detail

Personal Qualities

• Works well in a team
• Confident on the telephone
• Pro active and organised
• Can work to set polices- data protection and confidentiality
• Highly motivated
• Pays attention to detail and can spot mistakes
• Friendly and polite character
• Eager to understand customers requirements
• Use own initiative

Future Prospects

For a successful candidate they will grow with the business and have the option of completing level 4

  • Apprenticeship Length
    12 Months
  • Training Provider
    Aspire Achieve Advance Ltd
  • Academy Location


The Apprentice will work towards a Level 3 Advanced Apprenticeship for Business and Administration Professionals. The qualifications consist of:
• Advanced Apprenticeship in Business and Administration
• Level 3 Diploma in Business and Administration
• Level 2 Functional Skills English, Maths & ICT (if applicable)

Qualification Gained

Advanced Apprenticeship (Level 3)