Job DescriptionProduct support is a highly valued department within any IT provider. Strong customer service skills and technical knowledge is paramount to ensure business levels are maintained and that systems operate with minimal chance of system crash and slow response
As an apprentice 1ST Line support technician, you will develop skills and knowledge to enable you to support a range of customers with IT Queries and faults.
You will gain full knowledge of the hardware and software used within retail environments to enable you to resolve issues quickly and effectively.
This role is ideal for candidates that have a passion for solving technical issues and are able to relate to people quickly.
Ideally to you will have gained awareness/ knowledge of IT in general and be seeking an opportunity to develop skills and knowledge further.
This is working in a support centre environment and so strong telephone communication skills are a must. An ability to resolve issues through logical thinking is also a desired trait.
The employer has an excellent record of training and developing apprentices and are able to offer permanent prospects for dedicated candidates
Working WeekMonday – Friday 8:00am – 4.20pm/11am-7pm/12pm-8pm 40 Hours per week
Requirements & Prospects
QualificationsIdeally a minimum 4 GCSE’s C and above Including Maths, English and ICT (or equivalents)
Desired SkillsStrong IT Awareness
Personal QualitiesExcellent communication skills
Future ProspectsFull permanent prospects
• Edexcel Advanced Apprenticeship in IT, Software, Web and Telecoms
• L3 Diploma in ICT Professional Competence
• L3 Extended Diploma in ICT Systems and Principles
• Level 2 Functional Skills English, Maths, ICT (if applicable)