Job Summary
  • Salary
    £140 (per week)
  • Location
    Nottingham, Nottinghamshire
  • Sector
    Technology Level 3
  • Duration
    12 Months
  • 1 Position Available
  • Closing Date
    10th August 2017
  • Employer Name
    Point Four Group Ltd
  • Distance from academy
    • 4.4 Miles
    • 15 Minutes
  • Address
    Wilford Road, Nottingham NG11 7EP, United Kingdom

Job Description

Product support is a highly valued department within any IT provider. Strong customer service skills and technical knowledge is paramount to ensure business levels are maintained and that systems operate with minimal chance of system crash and slow response

As an apprentice 1ST Line support technician, you will develop skills and knowledge to enable you to support a range of customers with IT Queries and faults.
You will gain full knowledge of the hardware and software used within retail environments to enable you to resolve issues quickly and effectively.
This role is ideal for candidates that have a passion for solving technical issues and are able to relate to people quickly.

Ideally to you will have gained awareness/ knowledge of IT in general and be seeking an opportunity to develop skills and knowledge further.
This is working in a support centre environment and so strong telephone communication skills are a must. An ability to resolve issues through logical thinking is also a desired trait.

The employer has an excellent record of training and developing apprentices and are able to offer permanent prospects for dedicated candidates

Working Week

Monday – Friday 8:00am – 4.20pm/11am-7pm/12pm-8pm 40 Hours per week


Requirements & Prospects


Ideally a minimum 4 GCSE’s C and above Including Maths, English and ICT (or equivalents)

Desired Skills

Strong IT Awareness

Personal Qualities

Excellent communication skills

Future Prospects

Full permanent prospects

  • Apprenticeship Length
    12 Months
  • Training Provider
    Aspire Achieve Advance Ltd
  • Academy Location


Throughout the duration of your Apprenticeship you will be required to attend the 3aaa Technology Academy in Nottingham for up to 12 weeks on a block release basis for structured training. The remainder of your training will be completed in the workplace with your Employer. You will work towards a Level 3 Advanced Apprenticeship for IT, Software, Web and Telecoms Professionals. The qualifications consist of:
• Edexcel Advanced Apprenticeship in IT, Software, Web and Telecoms
• L3 Diploma in ICT Professional Competence
• L3 Extended Diploma in ICT Systems and Principles
• Level 2 Functional Skills English, Maths, ICT (if applicable)

Qualification Gained

Advanced Apprenticeship (Level 3)