Job Summary
  • Salary
    £187.50 (per week)
  • Location
    Derby, Derbyshire
  • Sector
    Technology Level 3
  • Duration
    15 Months
  • 1 Position Available
  • Closing Date
    30th December 2016
  • Employer Name
  • Distance from acadmey
    • 4.3 Miles
    • 13 Minutes
  • Address
    Little Eaton DE21 5EL, United Kingdom

Job Description

Looking for a career in Technical Support?Our client is looking for a strong, effective communicator to join their IT Support Team.The company is in a period of exponential growth and needs to ensure that they have the skilled work force required to service their customer’s needs.

Addvance have experienced exponential growth over the last year and expect the same levels of growth next year.


You will provide 1st and 2nd line support to clients, both over the telephone and through site visits.


Typical roles and responsibilities will include but are not necessarily limited to the following:


  • Provide 1st and 2nd line Helpdesk support
  • Updates projects both internally and externally using the Basecamp software
  • Liaise with the internal departments to ensure the smooth implementation of projects
  • Install systems in line with the project requirements
  • Train the client on the POS systems and back office software
  • Provide Go-live support on projects
  • Build client databases to the specification supplied by the sales team


Full training and support will be provided as part of this apprenticeship

Working Week

Monday – Friday 9 till 5.30 37.5 Hours per week


Requirements & Prospects


Ideally a minimum 4 GCSE’s C and above Including Maths, English and ICT (or equivalents)

Desired Skills

• Excellent communication skills – written and verbal
• Some technical knowledge is desirable
• An interest in the software industry is desirable

Personal Qualities

• Practical problem solver
• Good use of own initiative
• Reliable
• Friendly & Helpful

Future Prospects

Although they haven’t had apprentices previously, Addvance IT will support hard working apprentices onto Level 4 programmes, with the ultimate aim of offering full-time employment at the end of the apprenticeship.

  • Apprenticeship Length
    15 Months
  • Training Provider
    Aspire Achieve Advance Ltd
  • Academy Location


Throughout the duration of your Apprenticeship you will be required to attend the 3aaa Technology Academy in Derby for up to 8 weeks on a block release basis for structured training. The remainder of your training will be completed in the workplace with your Employer. You will work towards a Level 3 Trailblazer – Infrastructure Technician. The qualifications consist of:
• Edexcel Advanced Apprenticeship in IT, Software, Web and Telecoms
• L3 Diploma in ICT Professional Competence
• L3 Extended Diploma in ICT Systems and Principles
• Level 2 Functional Skills English and Maths (if applicable)
• BCS Foundation Certificate in Networking and Architecture Principles (Knowledge Module 1)
• BCS Foundation Certificate in Mobile and Operating Systems (Knowledge Module 2)
• BCS Foundation Certificate in Cloud Services (Knowledge Module 3)
• MTA in Software Development Fundamentals or HTML5 App Development Fundamentals (Knowledge Module 4)
• BCS Foundation Certificate in Business Processes (Knowledge Module 5)

Qualification Gained

Advanced Apprenticeship (Level 3)