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    Job Summary
  • Salary
    £9126 Yearly
  • Location
    Cambridge, Cambridgeshire
  • Sector
    Business Admin Level 3
  • Duration
    13 Months
  • 1 Position Available
  • Closing Date
    26th June 2018
    EMPLOYER
  • Employer Name
    Addenbrookes NHS Trust Hospital
  • Distance from academy
    • 1.3 Miles
    • 9 Minutes
  • Address
    Cambridge CB2 0DA, UK

Employer Description

Job Description

The apprentice Administrator / Receptionist reports into the Administration Manager and will be working with and supporting the administration team. This is a key role to ensure that all administration is dealt with efficiently and accurately and that all systems are up to date and maintained at all times.

Job description and purpose

Your main duties will include (but are not limited to):
• Booking in and checking out patients; scheduling further appointments where necessary;
• Making appointments, changing appointments and checking clinics;
• Making and receiving telephone calls, both to patients and professionals;
• Signing in and signing out of orthotic and prosthetic items;
• Conversing with clinicians to identify and resolve patient issues;
• Processing referrals via email, letter, fax and on to the Addenbrookes server (EP-IC);
• Checking for ward list patients;
• Adding new patient details on to both the Addenbrookes service (EPIC) and Op-care server (REHAPP);
• Handling patient files and confidential information;
• Greeting all patients in a friendly and helpful manner;
• Using initiative and logic to answer minor patient enquiries;
• Providing support to the Administration Manager with any further administration duties.
• Supervise reception staff and activities
• Sorting of the daily goods which requires moving and handling of patient files and heavyweight stock
• Booking in and checking out patients; scheduling further appointments where necessary
• Making and receiving telephone calls, both to patients and professionals

Skills/Qualifications:
• Proven track record in administration ideally within a healthcare environment;
• Excellent organisational and prioritisation skills;
• Excellent written and verbal communication skills;
• Good working knowledge of IT systems;
• Able to use own initiative and seek advice when required;
• Excellent attention to detail;
• Positive and helpful attitude at all times;
• Good team player and excellent customer service skills.

Working Week

Monday – Friday 9:00am – 5:00pm

LOCATION


Requirements & Prospects

Qualifications

A minimum of 5 GCSE’s C and above Including Maths, English and ICT (or equivalents).

Desired Skills

  1. Excellent organisational and prioritisation skills;
  2. Excellent written and verbal communication skills;
  3. Good working knowledge of IT systems;

Personal Qualities

  1. • Able to use own initiative and seek advice when required;
  2. • Excellent attention to detail;
  3. • Positive and helpful attitude at all times;
  4. • Good team player and excellent customer service skills.

Future Prospects

The potential exists for this apprenticeship position to develop into a full time role for the right candidate.

    Training
  • Apprenticeship Length
    13 Months
  • Training Provider
    Aspire Achieve Advance Ltd
  • Academy Location
    Cambridge

Training

The Business Administrator apprenticeship programme is designed to help you become an excellent contributor towards operational efficiencies within a business. This will include interacting with both internal and external customers in a professional way, as well as applying skills learned throughout the programme within a business environment. The programme will include various workshops to aid with your development throughout, alongside: mentoring; reflection logs; PDP and much more!

Qualification Gained

Advanced Apprenticeship (Level 3)

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