Job DescriptionDavies is a multi-award winning insurance service provider at the forefront of industry. As an ever-expanding business offering excellent future potential with fantastic career opportunities wouldn’t you want to be part of the team?
Davies Group are looking for an apprentice to develop into a fully-fledged claims handler, this role operates with a high level of autonomy allowing you to make informed decisions about the claim. There is a host of additional support and qualifications from an outstanding employer that nationally invests in their people.
The core duties of this role include:
Correspond with Policy Holders, Clients & Brokers via telephone, email and post in an efficient and professional manner
Review data including policy wording to set up new claims, appoint contractors and to update claims on internal systems and make appropriate decisions on validation or repudiation
Manage personal allocation of claims, post and diary work in a timely and efficient manner
Handle claims in line with client specifications and the appropriate service standards while providing a high level of customer care
Issue payments to policy holders and suppliers for settlement within an agreed delegated authority
All employees are expected to carry out any reasonable instruction given by their senior manager, in line with business requirements
Whilst in the role you will be fully supported to develop you’re knowledge and understanding of the insurance industry. With this you will work towards the CILA qualification which is the industry standard.
You will receive full training and support from Davies learning and development team alongside 3aaa’s assessors. The role also will allow you to experience various areas of business and understand the full process the business undertakes.
Working WeekMonday – Friday 9:00am – 5:30pm
Requirements & Prospects
QualificationsIdeally a minimum 5 GCSE’s C and above Including Maths, English and ICT (or equivalents)
- • Good communication skills, written and verbal
- • High standard of numeracy
- • Good attention to detail
- • Experience using Microsoft Office
- • Willingness to work toward CILA Qualification
- • Motivated
- • Reliable and trustworthy
- • Able to use own initiative and complete tasks with limited supervision.
Future ProspectsThe right applicant will be offered a permanent position on completion of the Apprenticeship, there will also be a chance to progress to a level 4 qualification
• Advanced Apprenticeship in Business and Administration
• Level 3 Diploma in Business and Administration
• Level 2 Functional Skills English, Maths & ICT (if applicable)