Job Summary
  • Salary
    £187.50 (per week)
  • Location
    Colchester, Essex
  • Sector
    Business Admin Level 3
  • Duration
    12 Months
  • 4 Positions Available
  • Closing Date
    4th August 2017
  • Employer Name
  • Distance from academy
    • 24.6 Miles
    • 33 Minutes
  • Address
    Butt Road, Colchester CO3 3DA, United Kingdom

Job Description

Davies is a multi-award winning insurance service provide at the forefront of industry. As an ever-expanding business offering excellent future potential with fantastic career opportunities wouldn’t you want to be part of the team?

Davies Group are looking for an apprentice to develop into a fully-fledged claims handler. You will have autonomy support individuals who are in a significant time of need, often you are the lifeline to the client making sure that they are given the tools to put things right when a claim is made.

The core duties of the role include:

 Correspond with Policy Holders, Clients & Brokers via telephone, email and post in an efficient and professional manner
 Review data including policy wording to set up new claims, appoint contractors and to update claims on internal systems and make appropriate decisions on validation or repudiation
 Manage personal allocation of claims, post and diary work in a timely and efficient manner
 Handle claims in line with client specifications and the appropriate service standards while providing a high level of customer care
 Issue payments to policy holders and suppliers for settlement within an agreed delegated authority
 Actively adhere to and promote the principles of treating customers fairly (TCF) and operate within Financial Conduct Authority (FCA) guidelines
 All employees are expected to carry out any reasonable instruction given by their senior manager, in line with business requirements

The above is not an exhaustive list and may change with the overall business objectives of the Company

Whilst in the role you will be fully supported to develop you’re knowledge and understanding of the insurance industry. With this you will work towards the CILA qualification

Working Week

Monday- Friday 9am- 5.30pm (1 hour unpaid lunch)


Requirements & Prospects


Ideally a minimum 4 GCSE’s C and above Including Maths, English and ICT (or equivalents)

Desired Skills

• Good communication skills, written and verbal
• High standard of numeracy
• Good attention to detail
• Experience using Microsoft Office
• Willingness to work toward CILA Qualification

Personal Qualities

• Motivated
• Reliable and trustworthy
• Able to use own initiative and complete tasks with limited supervision.

Future Prospects

The right applicant will be offered a permanent position on completion of the Apprenticeship, there will also be a chance to progress to a level 4 qualification

  • Apprenticeship Length
    12 Months
  • Training Provider
    Aspire Achieve Advance Ltd
  • Academy Location


The Apprentice will work towards a Level 3 Advanced Apprenticeship for Business and Administration Professionals. The qualifications consist of:
• Advanced Apprenticeship in Business and Administration
• Level 3 Diploma in Business and Administration
• Level 2 Functional Skills English, Maths & ICT (if applicable)

Qualification Gained

Advanced Apprenticeship (Level 3)