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    Job Summary
  • Salary
    £140 (per week)
  • Location
    Bootle, Liverpool
  • Sector
    Customer Services Level 2
  • Duration
    13 Months
  • 1 Position Available
  • Closing Date
    26th November 2017
    EMPLOYER
  • Employer Name
    Impact Building and Renewables
  • Distance from academy
    • 3.3 Miles
    • 11 Minutes
  • Address
    Lipton Close, Bootle L20 8PU, United Kingdom

Employer Description

Job Description

Do you have effective communication skills and a passion for excellent customer service? We have a fantastic opportunity with full on-the-job training and support will be provided to enable the successful applicant to undertake the full range of duties required of the role.

• The main purpose of the role will be to provide customers support Complying with our procedures and policies both in-house and alongside our sub-contractors.
• Efficiently dealing with customer enquiries with high standards with clear communication between telephone and email.
• Effectively entering data into our quality management system for record purposes, capturing all important information which is applicable to that specific job.
• Planning work days for on-site staff, including booking in appointments with and for the individuals or teams.
• Quality check & prepare compliance documents ready for submission.

Working Week

Monday – Friday 8:30am – 5:00pm

LOCATION


Requirements & Prospects

Qualifications

A minimum of 5 GCSE’s C and above Including Maths, English and ICT (or equivalents)

Desired Skills

  1. • Good Spelling & Grammar
  2. • Good computer skills
  3. • Good understanding of customer service and compliance

Personal Qualities

  1. • Works well under pressure
  2. • Hardworking and confident
  3. • Friendly and approachable
  4. • Highly organised

Future Prospects

Upon completion of the apprenticeship, this company will consider keeping the apprentice on full time.

    TRAINING
  • Apprenticeship Length
    13 Months
  • Training Provider
    Aspire Achieve Advance Ltd
  • Academy Location
    Liverpool

Training

The Apprentice will work towards a Level 2 Advanced Apprenticeship in Customer Services. The qualifications consist of:
• Level 2 Diploma in Customer Service
• Level 2 Functional Skills English, Maths & ICT (if applicable)

Qualification Gained

Intermediate Apprenticeship (Level 2)