Job Summary
  • Salary
    £173.00 (per week)
    £50 travel expenses
  • Location
    Colchester, Essex
  • Sector
    Accounting Level 3
  • Duration
    12 Months
  • 2 Positions Available
  • Closing Date
    31st October 2016
  • Employer Name
  • Distance from acadmey
    • 24.3 Miles
    • 32 Minutes
  • Address
    Colchester CO3 3LP, United Kingdom

Job Description

The purpose of the role is to collect all monies owing to Informa within collections policies and procedures to ensure that collection targets are met and to also collect monies owing from customers who have exceeded credit limits or terms to minimise bad

Key responsibilities

The Credit Control Specialist is expected to assume the following key responsibilities plus any other reasonable duties as required:

  • Ensuring customer portal is highlighted to customers when contacted
  • Responsible for collecting all monies owing to Informa within credit control policies and procedures to ensure that collection targets are met
  • Collect monies owing from customers who have exceeded credit limits or terms to minimise bad debts (SSC Specific)
  • Build close internal and external relationships with Sales and customers
  • Responsible for ensuring all customer contact notes are entered and updated into SAP or appropriate system
  • Manage the outstanding sales balances falling due and contact customers to obtain payment before the event start date if applicable to your division
  • To resolve queries in a timely fashion and collect aged debt with a view to minimising bad debt provision
  • Manage simple disputes through FSCM and escalate complex disputes to the Team Leader
  • To achieve the monthly cash collection targets set for your specific section of accounts
  • Responsible for looking after any unallocated cash items sitting on your set of accounts and work with the Cash Application team to have the monies applied if you are able to gain the appropriate back up from the customer.
  • Responsible for providing weekly reports to the Business detailing current levels of debt for specific event
  • Provide/complete necessary documentation to customers to ensure the payment can be processed (vendor request forms ,W9, W8, residency forms, tax exempt certificates, withholding tax certificates, etc.) (SSC Specific)





  • General duty of care to colleagues
  • Work collaboratively across teams/businesses
  • Act as a role model to others
  • Provide help and a buddy system to other members of the team depending upon your level (SSC Specific)

Working Week

Mon-Fri 37.5 hours pw


Requirements & Prospects


Ideally a minimum 4 GCSE’s C and above Including Maths, English and ICT (or equivalents)

Desired Skills

• Good knowledge and understanding of all Credit Control processes and best practice
• A thorough knowledge of SAP system preferable

Personal Qualities

• Good communication skills with the ability to build good relationships with a wide range of stakeholders, internal departments and key contacts
• Proficient skills in Excel, Word and Outlook are essential
• Remain approachable under pressure
• Knowledge and ability to use relevant internal systems
• Act with integrity, tact and diplomacy
• Work as part of a team
• Ability to complete a variety of related tasks
• Pro-actively solve problems
• Excellent Customer Service skills
• Good time management skills
• Ability to be flexible within role
• Excellent oral and written communication skills
• Highly organised, diligent with attention to detail

Future Prospects

Progression on to level 4 qualifications for the right candidate

  • Apprenticeship Length
    12 Months
  • Training Provider
    Aspire Achieve Advance Ltd
  • Academy Location


Throughout the duration of your Apprenticeship you will be required to attend the 3aaa Accountancy Academy in Chelmsford on a day release basis, the remainder of your training will be completed in the workplace.

You will work to achieve the highly recognised AAT (Association of Accounting Technicians) qualification and receive MAAT (Member of Association of Accounting Technicians) status.

You will be learning about all aspects of Accounting and learning new skills related to how businesses work. On the Apprenticeship there will be a good mixture of hands-on practical work and written work.

Qualification Gained

Advanced Apprenticeship (Level 3)