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    Job Summary
  • Salary
    £6825 Yearly
  • Location
    Derby, Derby
  • Sector
    Customer Services Level 2
  • Duration
    13 Months
  • 1 Position Available
  • Closing Date
    2nd January 2018
    EMPLOYER
  • Employer Name
    Xuper Limited
  • Distance from academy
    • 2.8 Miles
    • 10 Minutes
  • Address
    Stanier Way, Chaddesden, Derby DE21 6BF, United Kingdom

Employer Description

Job Description

An exciting opportunity has arisen for a young enthusiastic individual to join a well-established IT Telecoms business based on Pride Park Derby. The role will involve delivering excellent customer service to clients throughout the UK, reporting to your direct line manager to ensure all procedures are followed.
 

Job role duties:

 

  • To support operations processing customer agreements.
  • Arranging meetings with customers for review and to upsell products.
  • Looking after the customer service email inbox to ensure all queries are dealt with in a timely fashion.
  • Supporting finance department when required.
  • Answering the phone to deal with customer enquiries.
  • Support with administration duties such as; spreadsheet updates and data entry.
  • To ensure our customers are supported daily with- contact logs and general business development.
  • To report to the Customer Service Manager
  • Handle data sheets using Microsoft Excel- updating customer records where appropriate.

 

Working Week

Monday – Friday 9:00am – 5:00pm

LOCATION


Requirements & Prospects

Qualifications

A minimum of 5 GCSE’s C and above Including Maths, English and ICT (or equivalents)

Desired Skills

  1. • Confident
  2. • Excellent telephone manner
  3. • Understanding of all Microsoft platforms
  4. • Effective customer service skills
  5. • Computer literate

Personal Qualities

  1. • Enthusiastic
  2. • Excellent communicator
  3. • Excellent time management skills
  4. • Problem solver

Future Prospects

For the ideal candidate the opportunity to secure a full-time position or further education will be available.

    TRAINING
  • Apprenticeship Length
    13 Months
  • Training Provider
    Aspire Achieve Advance Ltd
  • Academy Location
    Derby

Training

The apprentice will work towards a Level 2 Customer Service Practitioner, the qualification consists of:

• Level 2 Customer Service Practitioner
• Level 1 Functional Skills English, Maths & ICT (if applicable)

Qualification Gained

Intermediate Apprenticeship (Level 2)