Job Summary
  • Salary
    £175.00 (per week)
  • Location
    Guildford, Surrey
  • Sector
    Technology Level 3
  • Duration
    15 Months
  • 1 Position Available
  • Closing Date
    7th August 2017
  • Employer Name
  • Distance from academy
    • 12.2 Miles
    • 21 Minutes
  • Address
    The Street, Wrecclesham GU10 4QR, United Kingdom

Job Description

You will join our growing support team, providing outsourced IT support services to a variety of clients. This is an extremely varied role for a customer facing, practical, proactive and dedicated individual. Applicants must be good communicators with the ability to work under pressure and on their own initiative.

The position is a challenging role for an apprentice to train as a field and helpdesk support engineer. Applicants will need to install, configure, fault find Windows based equipment, active equipment, networks and a wide range of products, hardware and software.


Successful candidates will possess a drive to learn, be practical and prepared to help out with many tasks from setting up equipment and software, connecting and physically installing equipment at our customer’s sites to helping run new cables to connect kit to supporting clients remotely via our helpdesk.

Working Week

Monday – Friday 8.30am to 5.30pm


Requirements & Prospects


Ideally a minimum 4 GCSE’s C and above Including Maths, English and ICT (or equivalents)

Desired Skills

• Remote and telephone support for clients
• Supporting Microsoft infrastructure
• Windows XP, 7, 8, 10 knowledge
• Microsoft Office knowledge

Personal Qualities

• Full clean driving license
• Excellent telephone manner
• Good interpersonal skills
• Customer facing skills
• Flexible, motivated and a practical Team player

Future Prospects

Potential for a permanent role or level 4 progression opportunity for the right candidate.

  • Apprenticeship Length
    15 Months
  • Training Provider
    Aspire Achieve Advance Ltd
  • Academy Location


Throughout the duration of your Apprenticeship you will be required to attend the 3aaa Technology Academy in Guildford for up to 8 weeks on a block release basis for structured training. The remainder of your training will be completed in the workplace with your Employer. You will work towards a Level 3 Trailblazer – Infrastructure Technician. The qualifications consist of:
• Edexcel Advanced Apprenticeship in IT, Software, Web and Telecoms
• L3 Diploma in ICT Professional Competence
• L3 Extended Diploma in ICT Systems and Principles
• Level 2 Functional Skills English and Maths (if applicable)
• BCS Foundation Certificate in Networking and Architecture Principles (Knowledge Module 1)
• BCS Foundation Certificate in Mobile and Operating Systems (Knowledge Module 2)
• BCS Foundation Certificate in Cloud Services (Knowledge Module 3)
• MTA in Software Development Fundamentals or HTML5 App Development Fundamentals (Knowledge Module 4)
• BCS Foundation Certificate in Business Processes (Knowledge Module 5)

Qualification Gained

Advanced Apprenticeship (Level 3)