Job Summary
  • Salary
    £7280 Yearly
  • Location
    Tamworth, Tamworth
  • Sector
    IT level 3
  • Duration
    12 Months
  • 1 Position Available
  • Closing Date
    30th November 2017
  • Employer Name
    SigmaTEK Europe Ltd
  • Distance from academy
    • 19.0 Miles
    • 27 Minutes
  • Address
    Amber Close, Tamworth B77 4RP, United Kingdom

Employer Description

Job Description

How would you like to work for a global company with the benefits that brings based within a small friendly team? If you are passionate about IT and expanding your experience this could be the ideal role for you.
Initial Duties and Responsibilities:


·         Create Update disks and send to customers.

·         Create New Install disks, Allocate Hardware Lock Keys, Obtain License Documents (from our US office), package up and send to customers.

·         Call customers to chase signed License Documents that were not obtained by Engineers.

·         Start looking into problems logged to see the solution to the problems.

·         When calling back to get extra information start to try and solve the simpler problems.

·         To ask for assistance for more complex problems from UK Staff.

·         To provide assistance to sales staff when other engineers are not available.

·         To arrange for USA technical support where problems cannot be resolved in the UK.


Working Week

8:30am to 5:30pm Monday to Friday.


Requirements & Prospects


A minimum of 5 GCSE’s C and above Including Maths and English (or equivalents)

Desired Skills

  1. Strong knowledge of Microsoft based operating systems.
  2. Strong knowledge of Microsoft Office applications, including: word processing, spreadsheets, databases, internet and e-mail.
  3. Customer service
  4. Basic understanding of PC hardware set-up and configuration.

Personal Qualities

  1. Good Verbal Communication skills.
  2. Excellent telephone manner.
  3. Work confidently within a team.
  4. Ability to plan activities and carry them out effectively.
  5. Ability to manage time effectively, prioritising tasks and able to work to deadlines.

Future Prospects

To progress to level 4 and become a permanent member of the team in a higher role.

  • Apprenticeship Length
    12 Months
  • Training Provider
    Aspire Achieve Advance Ltd
  • Academy Location


Throughout the duration of your Apprenticeship you will be required to attend the 3aaa Technology Academy in Tamworth for up to 12 weeks on a block release basis for structured training. The remainder of your training will be completed in the workplace with your Employer. You will work towards a Level 3 Advanced Apprenticeship for IT, Software, Web and Telecoms Professionals. The qualifications consist of:
• Edexcel Advanced Apprenticeship in IT, Software, Web and Telecoms
• L3 Diploma in ICT Professional Competence
• L3 Extended Diploma in ICT Systems and Principles
• Level 2 Functional Skills English, Maths, ICT (if applicable)

Qualification Gained

Advanced Apprenticeship (Level 3)