Job Summary
  • Salary
    £142.00 (per week)
  • Location
    Southampton, Hampshire
  • Sector
    Technology Level 3
  • Duration
    12 Months
  • 1 Position Available
  • Closing Date
    23rd January 2017
  • Employer Name
    Alpha Scan
  • Distance from acadmey
    • 6.2 Miles
    • 18 Minutes
  • Address
    Chandler's Ford SO53 4DR, United Kingdom

Job Description

An Exciting opportunity to work as an Apprentice Helpdesk Engineer for an IT support company that provide IT services to local Schools, charities and commercial business in the South of England.

Reporting to the Technical Director, supporting the technical function in a broad variety of IT support tasks including, but not limited to;

  • Basic hardware and software troubleshooting,


  • Building of IT hardware and first-line telephone support,


  • Some exposure to second-line IT support.


The apprentice will benefit from exposure to and support from a team of highly skilled IT technicians from a with a range of technical qualifications.

Working Week

Monday – Friday 9:00am – 5:30pm


Requirements & Prospects


Ideally a minimum 4 GCSE’s C and above Including Maths, English and ICT (or equivalents)

Desired Skills

• IT Literate
• Customer Service Skills
• Software Installations

Personal Qualities

• A mature outlook.
• Pro-active with good communication skills
• confidence to ask for help.

Future Prospects

An opportunity for the right candidate to progress into a junior helpdesk engineer role, or junior field-based engineer role.

  • Apprenticeship Length
    12 Months
  • Training Provider
    Aspire Achieve Advance Ltd
  • Academy Location


Throughout the duration of your Apprenticeship you will be required to attend the 3aaa Technology Academy in Southampton for up to 12 weeks on a block release basis for structured training. The remainder of your training will be completed in the workplace with your Employer. You will work towards a Level 3 Advanced Apprenticeship for IT, Software, Web and Telecoms Professionals. The qualifications consist of:
• Edexcel Advanced Apprenticeship in IT, Software, Web and Telecoms
• L3 Diploma in ICT Professional Competence
• L3 Extended Diploma in ICT Systems and Principles
• Level 2 Functional Skills English, Maths, ICT (if applicable)

Qualification Gained

Advanced Apprenticeship (Level 3)