Job Summary
  • Salary
    £136 (per week)
  • Location
    Leyland, Lancashire
  • Sector
    Technology Level 3
  • Duration
    12 Months
  • 1 Position Available
  • Closing Date
    19th December 2016
  • Employer Name
    Dtech IT Ltd
  • Distance from acadmey
    • 16.0 Miles
    • 23 Minutes
  • Address
    Golden Hill, Leyland PR25 3NN, United Kingdom

Job Description

This is a great opportunity for an individual to join a company who like to support apprentices through their journey and help them grow into IT wizards, the role will be to handle calls on a IT service helpdesk. You will study towards your IT Level 3 qualification and be fully supported by the employer and 3aaa’s Training Academies
  • Knowledge of Microsoft Server and Desktop Operating Systems, including Networking will be advantageous.
  • Provide exceptional first line support across a multitude of hardware / software devices to internal staff
  • Install and configure computer systems
  • Diagnose and solve hardware/software faults
  • Log customer/employee queries
  • Accurately diagnose an issue based on the information you have been given
  • Resolve an issue efficiently and accurately and record information
  • Maintain good communication with your clients and manager at all times
  • Complete Windows Installation & Reinstallation
  • Software License Sales & Installation
  • Routine Maintenance and Optimisation
  • Data Recovery & Shredding
  • Virus/Spyware Removal

Working Week

Monday – Sunday 5 days out of 7 40 hours per week


Requirements & Prospects


Ideally a minimum 4 GCSE’s C and above Including Maths, English and ICT (or equivalents)

Desired Skills

• Excellent IT skills
• Good telephone manner
• Ability to communicate with people
• Effective customer service skills

Personal Qualities

• Self-starter
• Hardworking
• Strong interest in all things IT
• Well presented

Future Prospects

Possible full time role with the company and option to progress to level 4 qualification

  • Apprenticeship Length
    12 Months
  • Training Provider
    Aspire Achieve Advance Ltd
  • Academy Location


Throughout the duration of your Apprenticeship you will be required to attend the 3aaa Technology Academy in Blackburn for up to 12 weeks on a block release basis for structured training. The remainder of your training will be completed in the workplace with your Employer. You will work towards a Level 3 Advanced Apprenticeship for IT, Software, Web and Telecoms Professionals. The qualifications consist of:
• Edexcel Advanced Apprenticeship in IT, Software, Web and Telecoms
• L3 Diploma in ICT Professional Competence
• L3 Extended Diploma in ICT Systems and Principles
• Level 2 Functional Skills English, Maths, ICT (if applicable)

Qualification Gained

Advanced Apprenticeship (Level 3)