Job Summary
  • Salary
    £TBC (per week)
  • Location
    Hitchin, Hitchin
  • Sector
    Technology Level 3
  • Duration
    12 Months
  • 1 Position Available
  • Closing Date
    27th December 2016
  • Employer Name
    Gardiff Epos
  • Distance from acadmey
    • 28.3 Miles
    • 42 Minutes
  • Address
    Wilbury Way, Hitchin SG4 0TW, United Kingdom

Job Description

Our client is looking for a hard-working young person who has a passion for IT. If you would like to start a career in IT APPLY NOW !

Your role will be office based with various roles where you will be liaising with the support desk, Field Service Engineers and senior management to ensure targets are met

Office Support Engineer

  • Setup and configure a range Epos hardware ready for installation including;
  1. Touch Screen terminals
  2. Peripherals such printers, cash drawers, Led displays
  3. Access Points and Android Tablets
  4. Contactless Credit card terminals
  5. Ghosting hard drives
  • Setup and configure various software applications including desktop and cloud
  • Installation of applications in house and remotely as well as deploying software updates
  • Configure LAN and Wi-fi networks for use with our clients hardware
  • Be responsible for managing repairs and returns with our hardware manufacturers
  • Remote diagnostics of desktop/mobile applications for Windows and Android
  • Networking issues including Routers, Switches, Access Points, potential cable damage
  • Troubleshooting EPOS Terminals, PCs, laptops, Tablets and peripherals
  • Logging incidents on our CRM system and liaising with Field Service Engineers to ensure SLA’s are delivered
  • Liaise with suppliers to ensure stock levels are maintained and delivered on time
  • Liaise with colleagues to ensure customer service levels are met at all times

Working Week

Monday – Friday 9:00am – 5:00pm


Requirements & Prospects


Ideally a minimum 4 GCSE’s C and above Including Maths, English and ICT (or equivalents)

Desired Skills

• Good Technical Knowledge

Personal Qualities

• Quick learner
• Passionate
• Motivated

Future Prospects

Progression to a level 4 or full time employment

  • Apprenticeship Length
    12 Months
  • Training Provider
    Aspire Achieve Advance Ltd
  • Academy Location


Throughout the duration of your Apprenticeship you will be required to attend the 3aaa Technology Academy in Watford for up to 12 weeks on a block release basis for structured training. The remainder of your training will be completed in the workplace with your Employer. You will work towards a Level 3 Advanced Apprenticeship for IT, Software, Web and Telecoms Professionals. The qualifications consist of:
• Edexcel Advanced Apprenticeship in IT, Software, Web and Telecoms
• L3 Diploma in ICT Professional Competence
• L3 Extended Diploma in ICT Systems and Principles
• Level 2 Functional Skills English, Maths, ICT (if applicable)

Qualification Gained

Advanced Apprenticeship (Level 3)