Job Summary
  • Salary
    £269.00 (per week)
  • Location
    Guildford, Surrey
  • Sector
    Technology Level 3
  • Duration
    12 Months
  • 1 Position Available
  • Closing Date
    3rd November 2016
  • Employer Name
  • Distance from acadmey
    • 240 ft
  • Address
    Leapale Lane, Guildford GU1 4LY, United Kingdom

Job Description

This is a fantastic opportunity for an apprentice to work in an award winning computer company as part of their IT Support team. Becoming a CSC apprentice will enable you become part of a successful, motivated and growing company.
This role includes:

·         Providing IT support in a multi-client environment.

·         Monitoring requests, the position requires a high percentage of problem resolution to a Tier 2 support level using various diagnostic tools and inter-personal skills to guide users through situations, thus providing the highest levels of client support and satisfaction.

·         In addition to this the role requires problem and incident management ensuring that GHPST team standards are maintained and other activities as directed, in support of the team leader.

What you will need:

·         Excellent communication and interpersonal skills including excellent telephone manner and strong customer focus.

·         Dedication in a busy environment.

·         Self-motivated/disciplined to develop and improve own skills and performance.

·         Have excellent ability to communicate effectively (i.e. questioning and listening skills) both face to face and via the telephone. Works comfortably in a team, creating good working relationships to gain the trust of colleagues.

·         Demonstrates ability to establish and meet customer requirements, accurately recording customer requirements and updating information coherently with intelligible and relevant comment.

Technical Skills to be Developed:

·         Understanding of supporting applications with various technologies.


·         Enthusiastic and committed.

·         Ability to interface at all levels.

·         Good oral and written communication skills.


·         Confident and capable of innovation and lateral thinking.

·         Capable of operating to tight schedules in a demanding environment.

·         Flexible and able to work in a fast changing and technically challenging environment.

·         Ideally the candidate should be able to demonstrate IT experience.


Working Week

Monday – Friday 37.5 hours pw


Requirements & Prospects


Ideally a minimum 4 GCSE’s C and above Including Maths, English and ICT (or equivalents)

Desired Skills

• Ability to work calmly under pressure and handle conflicting priorities.
• Ability to work as part of a team and participate in peer to peer knowledge transfer.
• Willingness to embrace new technologies.
• Willingness to work alongside supplier consultants and to absorb their knowledge.
• Strong customer service ethos.
• Driving Licence – do not need access to a car

Personal Qualities

• A real passion and interest in IT

Future Prospects

Progression onto a L4 apprenticeship or full time position.

  • Apprenticeship Length
    12 Months
  • Training Provider
    Aspire Achieve Advance Ltd
  • Academy Location


Throughout the duration of your Apprenticeship you will be required to attend the 3aaa Technology Academy in Guildford for up to 12 weeks on a block release basis for structured training. The remainder of your training will be completed in the workplace with your Employer. You will work towards a Level 3 Advanced Apprenticeship for IT, Software, Web and Telecoms Professionals. The qualifications consist of:
• Edexcel Advanced Apprenticeship in IT, Software, Web and Telecoms
• L3 Diploma in ICT Professional Competence
• L3 Extended Diploma in ICT Systems and Principles
• Level 2 Functional Skills English, Maths, ICT (if applicable)

Qualification Gained

Advanced Apprenticeship (Level 3)