Job Summary
  • Salary
    £136.00 (per week)
  • Location
    Cambridge, Cambrideshire
  • Sector
    Technology Level 3
  • Duration
    12 Months
  • 1 Position Available
  • Closing Date
    28th October 2016
  • Employer Name
    First Copy Corporation
  • Distance from acadmey
    • 7.1 Miles
    • 19 Minutes
  • Address
    High Street, Bottisham CB25 9BB, United Kingdom

Job Description

Are you passionate about IT and want to use your skills to help a fantastic Bottisham-based printing company? If so, read on!

An excellent opportunity to work for an established company near Cambridge, trading for 25 years as a Xerox Concessionaire called First Copy. They sell Xerox photocopiers, printers and third party software.

They are looking for someone ambitious and would like to have a career with First Copy.


The role will include but not be limited to:-


  • Answering Incoming Calls.
  • Call Logging and monitoring of our Managed Print Services helpdesk.
  • Learning how to do remote support calls to include, resolving printing and scanning issues.
  • Troubleshooting customer mechanical issues.
  • Learning how to load software both remotely and directly on customer sites.
  • Using various tools and software to extract data for print audits.
  • Internal database management.
  • General Office duties

Working Week

Monday – Friday 8:30am to 5:30pm


Requirements & Prospects


Ideally a minimum 4 GCSE’s C and above Including Maths, English and ICT (or equivalents)

Desired Skills

• Computer literate
• Numerate
• Keen interest in Technology

Personal Qualities

• Enthusiastic
• Proactive
• Friendly
• Approachable

Future Prospects

Future career progression for the right candidate

  • Apprenticeship Length
    12 Months
  • Training Provider
    Aspire Achieve Advance Ltd
  • Academy Location


Throughout the duration of your Apprenticeship you will be required to attend the 3aaa Technology Academy in Cambridge for up to 12 weeks on a block release basis for structured training. The remainder of your training will be completed in the workplace with your Employer. You will work towards a Level 3 Advanced Apprenticeship for IT, Software, Web and Telecoms Professionals. The qualifications consist of:
• Edexcel Advanced Apprenticeship in IT, Software, Web and Telecoms
• L3 Diploma in ICT Professional Competence
• L3 Extended Diploma in ICT Systems and Principles
• Level 2 Functional Skills English, Maths, ICT (if applicable)

Qualification Gained

Advanced Apprenticeship (Level 3)