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    Job Summary
  • Salary
    £127.50 (per week)
  • Location
    Stockton – On – Tees, Stockton – On – Tees
  • Sector
    Technology Level 3
  • Duration
    12 Months
  • 1 Position Available
  • Closing Date
    27th December 2016
    EMPLOYER
  • Employer Name
    Lane Systems LTD
  • Distance from acadmey
    • 14.8 Miles
    • 21 Minutes
  • Address
    Fishburn TS21 4AR, United Kingdom

Job Description

There`s never been a better time to embark on an IT apprenticeship. It`s a direct route to your dream job and you`ll learn the ropes by doing the job you love.You will benefit from fantastic mentors on the job and a brilliant training provider in a state of the art academy
As an IT Apprentice, your main duties will be:

·         To perform to a high standard all repairs and finding/fixing faults

·         Carry out a ticketing system

·         To monitor Primary contact clients and communicate on a regular basis

·         To provide telephone support and keeping within allocated time limits

·         Downloading new software

·         To perform on-site visits to end users

·         To set priorities for all tasks to create a daily job list

·         To answer all incoming phone calls

 

Working Week

Monday – Friday 9:00am – 5:00pm

LOCATION


Requirements & Prospects

Qualifications

Ideally a minimum 4 GCSE’s C and above Including Maths, English and ICT (or equivalents)

Desired Skills

• Good Computer Skills
• Basic understanding of software editing
• Excellent organisation skills
• Excellent communication skills
• Knowledge of IT hardware and its components.

Personal Qualities

• Proactive
• Confident on the telephone
• Motivated
• Work well under pressure
• Excellent time management

Future Prospects

After the Apprentice has completed their programme of study, they will be given the opportunity to continue as a full-time member of staff if there is a vacancy in the same company. There may be an opportunity to continue onto a Higher Apprenticeship (Level 4).

    TRAINING
  • Apprenticeship Length
    12 Months
  • Training Provider
    Aspire Achieve Advance Ltd
  • Academy Location
    Middlesbrough

Training

Throughout the duration of your Apprenticeship you will be required to attend the 3aaa Technology Academy in Middlesbrough for up to 12 weeks on a block release basis for structured training. The remainder of your training will be completed in the workplace with your Employer. You will work towards a Level 3 Advanced Apprenticeship for IT, Software, Web and Telecoms Professionals. The qualifications consist of:
• Edexcel Advanced Apprenticeship in IT, Software, Web and Telecoms
• L3 Diploma in ICT Professional Competence
• L3 Extended Diploma in ICT Systems and Principles
• Level 2 Functional Skills English, Maths, ICT (if applicable)

Qualification Gained

Advanced Apprenticeship (Level 3)

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