Job Summary
  • Salary
    £123.75 (per week)
  • Location
    Leicester, Leicestershire
  • Sector
    Technology Level 3
  • Duration
    12 Months
  • 2 Positions Available
  • Closing Date
    23rd November 2016
  • Employer Name
    Kudos Solutions
  • Distance from acadmey
    • 16.2 Miles
    • 34 Minutes
  • Address
    Kudos Solutions 30 The Point Rockingham Road Market Harborough Leicester LE16 7QU

Job Description

This excellent company are looking for an enthusiastic motivated person looking to develop their IT Career. Could this be you? Do you want a career in IT but don’t really know where to start – then look no further!

The successful candidate will join a small team that provide 1st and 2nd line support to external customers who use their software.

You will need an excellent telephone manner as you will be discussing technical issues with customers

Your day to day duties will vary but will include

Providing first line helpdesk support to Kudos customers.

Produce and maintain literate and accurate I.T. Statistics, reports, checklists and documentation as necessary.

Assist in the support and development of the Internal IT Systems.

Discussing technical issues with our customers.

Word document creation

Working Week

Monday – Friday 9:00am – 5:00pm


Requirements & Prospects


Ideally a minimum 4 GCSE’s C and above Including Maths, English and ICT (or equivalents

Desired Skills

Experience of standard MS office applications. E.g Word, Excel Outlook
Excellent analytical and problem solving skills
Capable of taking full responsibility for resolution of issues
Flexibility to work in a team

Personal Qualities


Future Prospects

Full time opportunity with possible progression to level 4

  • Apprenticeship Length
    12 Months
  • Training Provider
    Aspire Achieve Advance Ltd
  • Academy Location


Throughout the duration of your Apprenticeship you will be required to attend the 3aaa Technology Academy in Leicester for up to 12 weeks on a block release basis for structured training. The remainder of your training will be completed in the workplace with your Employer. You will work towards a Level 3 Advanced Apprenticeship for IT, Software, Web and Telecoms Professionals. The qualifications consist of:
• Edexcel Advanced Apprenticeship in IT, Software, Web and Telecoms
• L3 Diploma in ICT Professional Competence
• L3 Extended Diploma in ICT Systems and Principles
• Level 2 Functional Skills English, Maths & ICT (if applicable)

Qualification Gained

Advanced Apprenticeship (Level 3)