Job DescriptionThis is a fantastic job role for someone with a friendly nature, who likes to speak with the public and is caring and compassionate.
Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.
Provide general assistance to the practice team and project a positive and approachable image to patients and other visitors, either in person or via the telephone
Health & Safety:
The post-holder will assist in promoting and maintaining their own and others’ health, safety and security as defined in the practice Health & Safety Policy, to include:
Equality and Diversity:
The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:
The post-holder will participate in any training programme implemented by the practice as part of this employment, such training to include:
Working WeekMonday – Friday 9:00am – 5:00pm
Requirements & Prospects
QualificationsA minimum of 5 GCSE’s C and above Including Maths, English and ICT (or equivalents)
- Excellent telephone manner
- Excellent communication skills
- Well mannered
- Smart appearance
- Caring & compassionate
Future ProspectsPotential full time employment for the successful candidate.
• Level 2 Diploma in Customer Service
• Level 2 Functional Skills English, Maths & ICT (if applicable)