Job Summary
  • Salary
    £150 (per week)
  • Location
    Bradford, West Yorkshire
  • Sector
    Customer Services Level 2
  • Duration
    13 Months
  • 1 Position Available
  • Closing Date
    10th November 2017
  • Employer Name
    Bowling Hall Medical Practice
  • Distance from academy
    • 13.7 Miles
    • 21 Minutes
  • Address
    Bradford BD4 7SS, United Kingdom

Employer Description

Job Description

This is a fantastic job role for a candidate who is customer focused to work alongside the Administration & Finance team in answering calls, dealing with patients on a face to face basis and any other administrational duties.

To ensure that the reception areas of the Practice runs smoothly and provides the highest achievable levels of service to both patients and other members of the Practice Team including Doctors and Nurses.


1. Telephone Duties

These will include –

• Giving out results
• Making appointments
• Prescription requests
• Contacting other providers
• Ambulance bookings
• General enquires
• Arranging home visits

2. General Reception Duties

These will include –

• Greeting and directing patients and visitors
• Handing out prescriptions
• Making appointments
• Responding to the needs of both Doctors and Nurses during surgery
• Preparing the consulting rooms prior to surgery and tidying the rooms after surgery
• Health and safety awareness (e.g. handling samples)
• General housekeeping e.g. keeping the waiting areas and reception tidy
• Inputting and extracting information from the Practice computer system
• Collecting monies from patients for non NHS services
• Occasional audio-typing

3. Computer Data Entry

• Data input
• Tagging and summarising notes
• Scanning patient correspondence

4. Repeat Prescriptions

• Dealing with requests for repeat prescriptions
• Raising prescriptions as per the Practice protocols
• Dealing with any queries relating to repeat prescriptions



• Patients
• GP’s
• Patient Services Manager/Business Partner
• All staff
• Community staff
• Specialist clinic staff


• PCT Staff
• Hospital staff and Doctors
• Authority staff and Managers
• Representatives
• Visitors

Working Week

Monday – Friday 9:00am – 6:00pm


Requirements & Prospects


A minimum of 5 GCSE’s C and above Including Maths, English and ICT (or equivalents)

Desired Skills

  1. • Computer skills
  2. • Good face to face and telephone communication skills
  3. • Ability to work under pressure and prioritise workload
  4. • Ability to deal with conflict – training will be given

Personal Qualities

  1. • Friendly and approachable
  2. • Common sense
  3. • Flexible team player including covering holidays/sickness etc.
  4. • Professional manner
  5. • Confidential manner
  6. • Ability to deal with conflict
  7. • Communicative

Future Prospects

Potential full time employment for the successful candidate

  • Apprenticeship Length
    13 Months
  • Training Provider
    Aspire Achieve Advance Ltd
  • Academy Location


The Apprentice will work towards a Level 2 Advanced Apprenticeship in Customer Services. The qualifications consist of:
• Level 2 Diploma in Customer Service
• Level 2 Functional Skills English, Maths & ICT (if applicable)

Qualification Gained

Intermediate Apprenticeship (Level 2)