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    Job Summary
  • Salary
    £12000 Yearly
  • Location
    Eastleigh, Southampton
  • Sector
    IT level 3
  • Duration
    12 Months
  • 2 Positions Available
  • Closing Date
    2nd March 2018
    EMPLOYER
  • Employer Name
    Specialist Computer Centres PLC
  • Distance from academy
    • 6.0 Miles
    • 21 Minutes
  • Address
    Eastleigh SO50 6PQ, UK

Employer Description

Job Description

We are looking for an enthusiastic individual to deliver an effective and efficient customer focused service to all SCC clients, meeting service level agreements (SLA) and customer expectations.

Are you the right person for us?

SCC need a hard-working individual at our site in Southampton. You must be willing to listen and learn, be flexible and we will mentor and support the right individual throughout the apprenticeship.
Main Duties of the Job:
• Ensure all training is completed relevant to apprenticeship requirements.
• To replace PC’s, laptops, printers and associated peripherals.
• Assist other engineers in the delivery of service to our customers.
• Communicate with call administration and the branch throughout the day to effectively manage all call details real time and gain full understanding of the customer’s requirements.
• Complete part movements (RMA generation & physical movement) in a timely manner, returning items as directed by the Branch.
• Achieve KPI target of 5 visits / fix’s per day.
• Following the company policies and procedures as detailed in the engineering manual and corporate directory.
• Be professional and presentable at all times.
• Be able to embrace new technologies and adapt to change
• To undertake Health & Safety activities commensurate with post and/or SCC Group Health & Safety policy

Working Week

Monday – Friday 9:00am – 5:30pm

LOCATION


Requirements & Prospects

Qualifications

A minimum of 5 GCSE’s C and above Including Maths, English and ICT (or equivalents).

Desired Skills

  1. • Knowledge of PC, laptop, printer and associated peripherals operation
  2. • Key clients’ specific procedures
  3. • SCC Technical Test and Security Clearance on appointment

Personal Qualities

  1. • Excellent customer service skills
  2. • Positive attitude & willing to learn
  3. • Flexible

Future Prospects

Most of SCC’s apprentices progress to Level 4 IT and permanent roles on successful completion of the Level 3 apprenticeship.

    TRAINING
  • Apprenticeship Length
    12 Months
  • Training Provider
    Aspire Achieve Advance Ltd
  • Academy Location
    Southampton

Training

Throughout the duration of your apprenticeship programme, you will be required to attend your local Academy for 30 days of training across five months, featuring structured training. The remainder of your training will be completed in the workplace with your Employer. You will work towards a Level 3, Infrastructure Technician apprenticeship.

The apprenticeship will include:
• Level 2 Functional Skills English and Maths (if applicable).
• Knowledge Module 1 - Networking and Architecture.
• Knowledge Module 2 - Mobile and Operating Systems.
• Knowledge Module 3 - Cloud Services.
• Knowledge Module 4 - Coding and Logic.
• Knowledge Module 5 - Business Processes.
• One vendor certification selected based on your job role and individual capabilities (Typically a Microsoft Technical Associate (MTA) certification).

On completion of the apprenticeship, you will be awarded BCS accredited knowledge modules covering the following topics: Networking and Architecture, Mobile and Operating Systems, Cloud Services, Coding and Logic and Business Processes. You will also receive an industry recognised qualification from Microsoft or CompTIA whilst gaining eligibility to apply to the register of IT Technicians confirming SFIA L3 Professional Competence.

*Knowledge Modules are specified by the British Computer Society (BCS)

Qualification Gained

Advanced Apprenticeship (Level 3)