Job Summary
  • Salary
    £9000 Yearly
  • Location
    Melmerby, Ripon
  • Sector
    Infrastructure Technician Level 3
  • Duration
    15 Months
  • 1 Position Available
  • Closing Date
    26th February 2018
  • Employer Name
    CCS 2000
  • Distance from academy
    • 28.3 Miles
    • 46 Minutes
  • Address
    Melmerby HG4 5NL, United Kingdom

Employer Description

Job Description

Great opportunity to develop all-round skills in IT- hardware, software and network technologies- for this international company. You will be given varied and interesting work as part of a team, interacting with customers and processing jobs from initial enquiry through to payment on completion.

To augment the current Team in providing IT services of the highest level to our customers, adding specialist technical IT skill-sets to the company.
Reporting to
Senior Technical Manager
Main Responsibilities
• To work with other Technicians in the Workshop carrying out IT repairs on equipment (laptops, Macs, PCs etc).
• Hardware Diagnosis, Replacement and Upgrades
• Working with Microsoft servers and networks both LAN and WAN
• Network technologies including firewalls, routers, cabling and wireless
• Windows / Mac installs
• Malware & Virus Removal, Security Hardening
• Setting up and maintaining Cloud based backup and email systems
• To assist other Technicians answering the telephone and responding to technical requests for support.
• To assist and log calls for support within JIM.
• To assist with any internal infrastructure requirements.
• To assist accepting new jobs; taking full and accurate customer information, entering into Ticket System accurate information concerning problems with equipment brought for repair.
• To assist when customers collect their equipment; conducting final check with the customer, taking payment, and entering payment information in JIM.
• Field and remote support as directed.

Working Week

Monday – Friday 9:00am – 5:00pm


Requirements & Prospects


A minimum 5 GCSE’s C and above Including Maths, English and ICT (or equivalents)

Desired Skills

  1. Evidence of self-learning in the field of IT and some technical knowledge and an aptitude demonstrated through formal education, work experience or personal hobbies and projects.
  2. Good customer service/communication skills and an organised approach to tasks

Personal Qualities

  1. Drive and passion to progress
  2. Positive attitude to learning
  3. Enthusiastic and self-motivated
  4. Great team spirit

Future Prospects

Permanent opportunity for the right candidate with progression to L4 encouraged.

  • Apprenticeship Length
    15 Months
  • Training Provider
    Aspire Achieve Advance Ltd
  • Academy Location


Throughout the duration of your Apprenticeship (typically 15 months) you will be required to attend the 3aaa Technology Academy in York for 30 days of training across five months featuring structured training. The remainder of your training will be completed in the workplace with your Employer. You will work towards a Level 3 Apprenticeship standard – Infrastructure Technician. The qualifications consist of:
• Level 2 Functional Skills English and Maths (if applicable)
• Knowledge Module 1 - Networking and Architecture
• Knowledge Module 2 - Mobile and Operating Systems
• Knowledge Module 3 - Cloud Services
• Knowledge Module 4 - Coding and Logic
• Knowledge Module 5 - Business Processes
• One vendor certification selected based on your job role and individual capabilities (Typically a Microsoft Technical Associate (MTA) certification)
Knowledge Modules are specified by the British Computer Society (BCS)

Qualification Gained

Advanced Apprenticeship (Level 3)