• Employer Name
    Active Fleet Solutions Limited
  • Distance from academy
    • 14.4 Miles
    • 23 Minutes
  • Address
    Burton-on-Trent DE14 2WF, United Kingdom

Employer Description

Job Description

Are you looking for a technical support role in a growing business? Established in 2007 & based in Burton you will assist your work colleagues on a range of IT technical issues, including PC set-ups, hardware installation & creating new user accounts.

Our client is looking for hardworking apprentice with a passion for problem solving to join their team.

The role of the apprentice will be to respond to all internal IT queries raised by their colleagues, in a timely and effective manner.

Typical roles and responsibilities may include the following:

• Setting up new user accounts for new employees
• Running back-ups for data stored on the server
• Setting up and networking new machines for new employees
• Re-installing drivers for various devices, such as printers and scanners
• Troubleshooting Internet Connectivity Issues
• Installing Operating Systems, e.g. Windows 7, 8, 10
• Installing Anti-Virus software
• Installing new components such as hard drives and RAM to existing machines

Providing the candidate has a good grasp of IT, is proactive and helpful, they will stand a good chance at being offered the role.

Full training and support will be provided by both the Training Provider and the Business.

Working Week

Monday – Friday 9:00am – 5:00pm


Requirements & Prospects


A minimum of 5 GCSE’s C and above Including Maths, English and ICT (or equivalents)

Desired Skills

  1. Some prior knowledge/experience with IT Hardware Support
  2. Logical, problem solving skills
  3. Excellent ability to grasp new skills/techniques

Personal Qualities

  1. Enthusiastic & Passionate
  2. A Professional Self Starter Curious natured
  3. Proactive – uses own initiative to solve issues

Future Prospects

For the ideal candidate the opportunity to progress onto a level 4 qualification/secure a full-time job could be achieved.

  • Apprenticeship Length
    13 Months
  • Training Provider
    Aspire Achieve Advance Ltd
  • Academy Location


Throughout the duration of your Apprenticeship (typically 15 months) you will be required to attend the 3aaa Technology Academy for 30 days of training across five months featuring structured training. The remainder of your training will be completed in the workplace with your Employer. You will work towards a Level 3 Apprenticeship standard – Infrastructure Technician. The qualifications consist of:
• Level 2 Functional Skills English and Maths (if applicable)
• Knowledge Module 1 - Networking and Architecture
• Knowledge Module 2 - Mobile and Operating Systems
• Knowledge Module 3 - Cloud Services
• Knowledge Module 4 - Coding and Logic
• Knowledge Module 5 - Business Processes
• One vendor certification selected based on your job role and individual capabilities (Typically a Microsoft Technical Associate (MTA) certification)
Knowledge Modules are specified by the British Computer Society (BCS)

Qualification Gained

Advanced Apprenticeship (Level 3)