Job Summary
  • Salary
    £11700 Yearly
  • Location
    Cambridge, Cambridge
  • Sector
    Infrastructure Technician Level 3
  • Duration
    13 Months
  • 1 Position Available
  • Closing Date
    14th March 2018
  • Employer Name
    Convergence Communications Ltd
  • Distance from academy
    • 19.4 Miles
    • 38 Minutes
  • Address
    Hall Barn Road, Isleham, Ely CB7 5RB, UK

Employer Description

Job Description

Keen to kick-start your career within the IT industry? Do you enjoy troubleshooting, repairing and building PC’s? Would you like to grow your IT knowledge and gain new skills in an award-winning company? If so, then here is the role for you?

• Assisting with telecoms installations on client sites
• Dealing with 1st and 2nd line support queries both on and off site
• To support colleagues whilst they are onsite installations
• To carry out remote project work and work requests
• To update paper work on projects and customer
• To actively analyse and keep track of the Telecoms Cases
• Provide assistance and guidance to the support desk team
• Carrying out site surveys;
• Providing technical guidance to colleagues and other teams;
• Finding creative solutions to the challenges of network
• Working to tight timescales as part of a high-performing team;
This is a great opportunity for one lucky individual to really test their IT knowledge and put their skills to the test.

The successful applicant will work towards a BCS Level 3 Diploma – Infrastructure Technician, I highly recommended and nationally recognised qualification.

Upon successful completion of the apprenticeship there is the chance for the apprentice to gain a permanent position within the business and progress on to a Level 4 qualification.

PLEASE NOTE: Do not contact the employer directly as this will result in your application being rejected, all applications must go through 3aaa. Full training will be delivered as required and please note that if a suitable candidate is found the vacancy may close early.

Working Week

Monday to Friday 8:30-5:30


Requirements & Prospects


A minimum of 5 GCSE’s C and above Including Maths, English and ICT (or equivalents)

Desired Skills

  1. • Experience in service desk and or 1st line technical support is desirable
  2. • Strong problem solving skills
  3. • Working to tight deadlines
  4. • Excellent communication skills

Personal Qualities

  1. • Polite
  2. • Hardworking
  3. • Willingness to learn

Future Prospects

Possible progression to level 4 and full-time employment to the right candidate.

  • Apprenticeship Length
    13 Months
  • Training Provider
    Aspire Achieve Advance Ltd
  • Academy Location


Throughout the duration of your apprenticeship programme, you will be required to attend your local Academy for 30 days of training across five months, featuring structured training. The remainder of your training will be completed in the workplace with your Employer. You will work towards a Level 3, Infrastructure Technician apprenticeship.

The apprenticeship will include:
• Level 2 Functional Skills English and Maths (if applicable).
• Knowledge Module 1 - Networking and Architecture.
• Knowledge Module 2 - Mobile and Operating Systems.
• Knowledge Module 3 - Cloud Services.
• Knowledge Module 4 - Coding and Logic.
• Knowledge Module 5 - Business Processes.
• One vendor certification selected based on your job role and individual capabilities (Typically a Microsoft Technical Associate (MTA) certification).

On completion of the apprenticeship, you will be awarded BCS accredited knowledge modules covering the following topics: Networking and Architecture, Mobile and Operating Systems, Cloud Services, Coding and Logic and Business Processes. You will also receive an industry recognised qualification from Microsoft or CompTIA whilst gaining eligibility to apply to the register of IT Technicians confirming SFIA L3 Professional Competence.

*Knowledge Modules are specified by the British Computer Society (BCS)

Qualification Gained

Advanced Apprenticeship (Level 3)