Job Summary
  • Salary
    £192 (per week)
  • Location
    Derby, Derby
  • Sector
    Infrastructure Technician Level 3
  • Duration
    15 Months
  • 1 Position Available
  • Closing Date
    6th December 2017
  • Employer Name
    Fast React Systems Limited
  • Distance from academy
    • 2.7 Miles
    • 9 Minutes
  • Address
    Chaddesden, Derby DE21 6LY, United Kingdom

Employer Description

Job Description

Kick-start your career with a global software company! Our client is looking to recruit an enthusiastic IT Support apprentice to join their growing team. Reporting to the QA Manager you will provide internal systems support to the business & colleagues.

Our client is looking for a young and enthusiastic individual to join their growing team on Pride Park, Derby.


Reporting to the QA Manager, your typical roles and responsibilities will be as follows:


·         Support internal IT systems

·         Setup, configure and maintain IT infrastructure – hardware\software and network systems as required

·         Administer and maintain the Dynamics CRM system

·         Problem solving software\hardware faults

·         Understand underlying system architecture and requirements

·         Support the test process by creating test cases, scripts and data

·         Perform manual testing when required

·         Track and maintain defects in the defect management system and aid the development team to ensure proper resolution.

·         Pre-configure systems and convert data in preparation for implementation of new systems and /or upgrades to existing client systems.

·         Where necessary assist in the execution of automated tests

·         Report directly to the QA manager

·         Communicate issues to all levels within the company

·         Any other duties or special projects as reasonably requested by the Company


The successful applicant must have a strong interest in software along with an understanding of the importance of excellent customer service.

Working Week

Monday – Friday 9:00am – 5:00pm


Requirements & Prospects


A minimum of 5 GCSE’s C and above Including Maths, English and ICT (or equivalents)

Desired Skills

  1. Excellent communicator, both written and verbal
  2. A structured and methodical approach
  3. An excellent attention to detail
  4. Good analytical skills - the ability to analyse and describe complex functions
  5. Excellent problem-solving skills

Personal Qualities

  1. Self-motivated and capable of working alone, or as part of a small team
  2. Flexible approach to changing work tasks
  3. Enthusiastic about tackling new challenges
  4. A positive, hardworking team player
  5. Willing to develop knowledge and experience – self-taught if needed

Future Prospects

Our client will support hard-working apprentices onto their Level 4 HND qualification and are looking to offer a full time position at the end of the Apprenticeship.

  • Apprenticeship Length
    15 Months
  • Training Provider
    Aspire Achieve Advance Ltd
  • Academy Location


Throughout the duration of your Apprenticeship (typically 15 months) you will be required to attend the 3aaa Technology Academy in Derby for 30 days of training across five months featuring structured training. The remainder of your training will be completed in the workplace with your Employer. You will work towards a Level 3 Apprenticeship standard – Infrastructure Technician. The qualifications consist of:
• Level 2 Functional Skills English and Maths (if applicable)
• Knowledge Module 1 - Networking and Architecture
• Knowledge Module 2 - Mobile and Operating Systems
• Knowledge Module 3 - Cloud Services
• Knowledge Module 4 - Coding and Logic
• Knowledge Module 5 - Business Processes
• One vendor certification selected based on your job role and individual capabilities (Typically a Microsoft Technical Associate (MTA) certification)
Knowledge Modules are specified by the British Computer Society (BCS)

Qualification Gained

Advanced Apprenticeship (Level 3)