Job Summary
  • Salary
    £150 (per week)
  • Location
    Derby, Derby
  • Sector
    Infrastructure Technician Level 3
  • Duration
    15 Months
  • 1 Position Available
  • Closing Date
    2nd January 2018
  • Employer Name
    Ashgates IT
  • Distance from academy
    • 2.0 Miles
    • 8 Minutes
  • Address
    Prospect Place, Derby DE24 8HG, United Kingdom

Employer Description

Job Description

Are you passionate about IT? Are you a proven problem solver? Our client is recruiting an enthusiastic young person to join their team on Pride Park, Derby. You will provide IT Technical Support to clients and colleagues both remotely & internally.

Our client is looking for an apprentice to join their technical support team who is passionate about IT. Maybe you have built a computer or fixed one for friends and family? The key to this role is having strong communication skills and a flair for technology.


Initially you will start on the IT helpdesk, however if you wanted to become more site based as an Engineer, they will support you with this.


Day to day duties may include but not necessarily limited to:


·         Responding to IT related tickets

·         Setting up new PC’s/Laptops

·         Setting up new users on internal systems

·         Networking PC’s to printers, scanners and other hardware

·         Trouble shooting and technical fault diagnostics for clients and colleagues through remote access and on-site support

·         Remote access to assist with the installations of both software and drivers for hardware for MS Office to communicate with

·         Administrative tasks such as chasing server checks and printer readings


Our client would also like the candidate to become Product Champion’s on 2 pices of Software within the business. One is a document management system and the other a piece of software that manages the time/fees charged by their employees.


(Full training and support will be provided as part of the 12 month apprenticeship)


Working Week

Monday – Friday 8:30am – 5:00pm


Requirements & Prospects


A minimum of 5 GCSE’s C and above Including Maths, English and ICT (or equivalents)

Desired Skills

  1. Passionate about IT
  2. Confident and effective communicator
  3. Good understanding / experience of customer service

Personal Qualities

  1. Reliable/Punctual
  2. Enthusiastic / Passionate
  3. Hard Working
  4. Problem Solver

Future Prospects

Our client is passionate about Professional Development and will therefore be more than happy to support hard working apprentices onto a Level 4 Qualification. There will be a full time role available for a hard working apprentice at the end of the apprenticeship.

  • Apprenticeship Length
    15 Months
  • Training Provider
    Aspire Achieve Advance Ltd
  • Academy Location


Throughout the duration of your Apprenticeship (typically 15 months) you will be required to attend the 3aaa Technology Academy in Derby for 30 days of training across five months featuring structured training. The remainder of your training will be completed in the workplace with your Employer. You will work towards a Level 3 Apprenticeship standard – Infrastructure Technician. The qualifications consist of:
• Level 2 Functional Skills English and Maths (if applicable)
• Knowledge Module 1 - Networking and Architecture
• Knowledge Module 2 - Mobile and Operating Systems
• Knowledge Module 3 - Cloud Services
• Knowledge Module 4 - Coding and Logic
• Knowledge Module 5 - Business Processes
• One vendor certification selected based on your job role and individual capabilities (Typically a Microsoft Technical Associate (MTA) certification)
Knowledge Modules are specified by the British Computer Society (BCS)

Qualification Gained

Advanced Apprenticeship (Level 3)