Job Summary
  • Salary
    £131.25 (per week)
  • Location
    Birmingham, Birmingham
  • Sector
    IT level 3
  • Duration
    12 Months
  • 1 Position Available
  • Closing Date
    18th October 2017
  • Employer Name
  • Distance from academy
    • 23.1 Miles
    • 35 Minutes
  • Address
    Burntwood WS7 4QF, United Kingdom

Job Description

This opportunity would be ideal for someone who is passionate about IT and enjoys fixing computers both ‘hands on’ and over the telephone. Working for an established IT company in Burntwood, the successful apprentice would have the opportunity to work with experienced engineers to gain more knowledge and the opportunity of a permanent role.
The role will involve both ‘hands on’ IT support on site and also helpdesk support to customers over the telephone.  You will need a full driving licence and your own transport.

The main duties will include:

·         Answering telephone call from customers

·         Logging all calls on the computer system

·         Resolving customer IT issues over the telephone

·         Referring the call to an experienced IT engineer where relevant

·         Visiting customers on site with an engineer to fix IT issues

·         Visiting customers on site to fix basic IT issues

·         Assisting with networks and resolving issues

·         Running reports from the computer

·         Providing desk top support to customers

·         Providing first line help desk assistance to customers and resolving basic IT related issues


Working Week

Monday – Friday 9:00am – 5:00pm


Requirements & Prospects


Ideally a minimum 5 GCSE’s C and above Including Maths, English and ICT (or equivalents)

Desired Skills

Customer service, computer literate, basic IT skills

Personal Qualities

Positive, excellent telephone manner, enthusiastic, passionate about IT, willing to learn

Future Prospects

To become a permanent member of the team.

  • Apprenticeship Length
    12 Months
  • Training Provider
    Aspire Achieve Advance Ltd
  • Academy Location


Throughout the duration of your Apprenticeship you will be required to attend the 3aaa Technology Academy in Birmingham for up to 12 weeks on a block release basis for structured training. The remainder of your training will be completed in the workplace with your Employer. You will work towards a Level 3 Advanced Apprenticeship for IT, Software, Web and Telecoms Professionals. The qualifications consist of:
• Edexcel Advanced Apprenticeship in IT, Software, Web and Telecoms
• L3 Diploma in ICT Professional Competence
• L3 Extended Diploma in ICT Systems and Principles
• Level 2 Functional Skills English, Maths, ICT (if applicable)

Qualification Gained

Advanced Apprenticeship (Level 3)