Job Summary
  • Salary
    £127.50 (per week)
  • Location
    Haverhill, Suffolk
  • Sector
    Technology Level 4
  • Duration
    15 Months
  • 1 Position Available
  • Closing Date
    2nd July 2017
  • Employer Name
    Fiscale Ltd
  • Distance from academy
    • 19.5 Miles
    • 39 Minutes
  • Address
    CB9 8PP

Job Description

Are you looking to continue your career in IT and move up through the levels? Is helping people and getting the company back up and running quickly something you enjoy? Then this role may be for you…

Fiscale are looking for an enthusiastic and vibrant person to join their expanding IT team.

Main Duties and Responsibilities

Hardware and software set up, training and support

  1. Setting up user training for computer hardware and software
  2. Install and configure systems and conduct user training for the Hub CRM and ClientSide
  3. Provide technical support for ClientSide embedded on client premises
  4. Develop and maintain installation and configuration procedures
  5. Prepare and maintain user manuals on all systems
  6. Contribute to and maintain system standards
  7. Maintain all software used in the business such as remote desktop, Hub CRM, Creditsafe, ClientSide, EchoSign and AMLCC, Microsoft applications and TaxCalc, including managing updates
  8. Configuring and maintaining company mobiles and assisting users
  9. Provide first line support per request from various constituencies.  Investigate and troubleshoot issues
  10. Repair and recover from hardware or software failures.
  11. Coordinate and communicate with impacted internal and external clients
  12. Liaising with third party suppliers
  13. Ad hoc projects to improve the company’s systems and use of IT



  1. Perform periodic performance reporting to support capacity planning
  2. Perform ongoing performance tuning, hardware upgrades, and resource optimization as required

Working Week

Monday – Friday 9:00am – 5:00pm 37.5 hours per week


Requirements & Prospects


Ideally a minimum 4 GCSE’s C and above Including Maths, English and ICT (or equivalents)

Desired Skills

• Understanding of IT Systems
• Windows Operating System Knowledge
• Experience in IT
• Previous Level 3 Qualification

Personal Qualities

• Driven
• Enthusiastic
• Likeable
• Willing to learn

Future Prospects

Career progression for the right candidate

  • Apprenticeship Length
    15 Months
  • Training Provider
    Aspire Achieve Advance Ltd
  • Academy Location


Throughout the duration of your Apprenticeship you will be required to attend the 3aaa Technology Academy in Cambridge for up to 12 weeks on a block release basis for structured training. The remainder of your training will be completed in the workplace with your Employer. You will work towards a Level 4 Trailblazer – Infrastructure Technician. The qualifications consist of:
• City & Guilds Higher Apprenticeship in IT, Software, Web and Telecoms
• L4 Diploma in ICT Professional Competence
• L4 Diploma in ICT Systems and Principles
• BCS Foundation Certificate in Digital Network Resilience (Knowledge Module 2)
• BCS Foundation Certificate in Business Environment for IT (Knowledge Module 3)
• CompTIA Network plus (N10-006) Exam (Proxy Vendor Certification for Knowledge Module 1)

Qualification Gained

Higher Apprenticeship (Level 4)