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    Job Summary
  • Salary
    £140 (per week)
  • Location
    Nottingham, Nottingham
  • Sector
    Infrastructure Technician Level 3
  • Duration
    15 Months
  • 1 Position Available
  • Closing Date
    27th November 2017
    EMPLOYER
  • Employer Name
    Web Eye
  • Distance from academy
    • 12.8 Miles
    • 37 Minutes
  • Address
    Blidworth NG21 0RY, United Kingdom

Employer Description

Job Description

As a Technical Support Analyst you will act as the first point of contact for customers experiencing technical issues with software or hardware supplied by VDT. This includes receiving, prioritizing, documenting and actively resolving customer support requests.
As time progresses you will gain valuable knowledge and experience.

Duties will include, but not be restricted to the following.

·         Field incoming support requests from customers via telephone or e-mail in a timely manner.

·         Document all customer information, including company name, contact information and nature of the problem or issue using in house ticketing portal. This also includes actions taken, through to final resolution.

·         Follow up and make scheduled interaction with customers where necessary.

·         Escalate problems (when required) to the appropriately experienced technician.

·         Independently and as a team, prioritize and undertake assigned tasks.

·         Monitoring and maintaining systems and networks to ensure the WebEye platform is running at an optimum level.

·         Installing and configuring hardware, software, systems and networks internally and remotely.

·         Develop internal and external documentation regarding software and hardware.

·         Research required information using available resources.

·         Follow standard processes and procedures.

·         Establish a good working relationship with customers, colleagues and other professionals

·         Provide internal support to other departments within the company where required.

·         Complete testing plans for new and existing products.

·         Training on new and existing products/software to ensure knowledge base is current and acceptable to offer relevant support to customers.

 

 

Working Week

Monday – Friday 9:00am – 5:00pm

LOCATION


Requirements & Prospects

Qualifications

A minimum of 5 GCSE’s C and above Including Maths, English and ICT (or equivalents)

Desired Skills

  1. All round IT SKILLS, HARDWARE AND SOFTWARE.
  2. Strong customer service skills/ awareness

Personal Qualities

  1. Self motivated.
  2. Keen to learn.

Future Prospects

Full permanent prospects.

    TRAINING
  • Apprenticeship Length
    15 Months
  • Training Provider
    Aspire Achieve Advance Ltd
  • Academy Location
    Nottingham

Training

Throughout the duration of your Apprenticeship (typically 15 months) you will be required to attend the 3aaa Technology Academy in Nottingham for 30 days of training across five months featuring structured training. The remainder of your training will be completed in the workplace with your Employer. You will work towards a Level 3 Apprenticeship standard – Infrastructure Technician. The qualifications consist of:
• Level 2 Functional Skills English and Maths (if applicable)
• Knowledge Module 1 - Networking and Architecture
• Knowledge Module 2 - Mobile and Operating Systems
• Knowledge Module 3 - Cloud Services
• Knowledge Module 4 - Coding and Logic
• Knowledge Module 5 - Business Processes
• One vendor certification selected based on your job role and individual capabilities (Typically a Microsoft Technical Associate (MTA) certification)
Knowledge Modules are specified by the British Computer Society (BCS)

Qualification Gained

Higher Apprenticeship (Level 4)

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