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    Job Summary
  • Salary
    £170 (per week)
  • Location
    Banbury, Oxfordshire
  • Sector
    Technology Level 3
  • Duration
    12 Months
  • 1 Position Available
  • Closing Date
    20th December 2016
    EMPLOYER
  • Employer Name
    StarTraq (UK) Ltd
  • Distance from acadmey
    • 29.0 Miles
    • 36 Minutes
  • Address
    Banbury OX16 2SB, United Kingdom

Job Description

Provision of technical support enabling smooth and efficient installation, service and management of StarTraq applications within client and StarTraq environments

To log cases, features and issues within 1 hour.

 

To minimize downtime as a result of support issues, both internally and externally

 

To meet the delivery times based on project schedules

 

To enhance the professional image of StarTraq through communication and appearance with both current and prospective clients

 

Customer issues may be received via phone, email or through our online webportal. Issues will be logged, prioritised and troubleshooting will take place. If an issue cannot be resolved it will be escalated to the next tier of support.

The post holder will be responsible for escalating issues to the relevant party, should they be unable to deal with the issue themselves.

The post holder will be allocated administrative functions such as running standard monthly stats and compiling them for invoice purposes. Arranging dial in processes will be a requirement.

The post holder will help maintain the current hardware inventory with the Junior Technical Support Engineer and may be required to organise the purchase of consumables or peripherals as the business requires.

Working Week

Monday – Friday 8:30am – 5:00pm 37.5 hours per week

LOCATION


Requirements & Prospects

Qualifications

Ideally a minimum 4 GCSE’s C and above Including Maths, English and ICT (or equivalents).

Desired Skills

1.Educated to a Technical Level Standard or above in a computer related subject
2.A high level of technical, written literacy
3.Good working knowledge of MS Windows including MS Office
4.Excellent communication and interpersonal skills
5.Experience supporting a Windows environment: MS Office, Internet Explorer, Windows 7, 8 & 10 desktops
6.Exposure to SQL Server database technologies (SQL Server 2008 / 2012)
7.Exposure to Windows Server technologies
8.Virtualisation, Hyper V
9.An understanding of the software development cycle
10.An understanding of software workflow solutions

Personal Qualities

• Following defined plans
• Time management
• Problem solving
• Multi-tasking
• Good customer interactions

Future Prospects

Possibility of continued employment upon successful completion of the apprenticeship.

    TRAINING
  • Apprenticeship Length
    12 Months
  • Training Provider
    Aspire Achieve Advance Ltd
  • Academy Location
    Oxford

Training

Throughout the duration of your Apprenticeship you will be required to attend the 3aaa Technology Academy in Milton Keynes for up to 12 weeks on a block release basis for structured training. The remainder of your training will be completed in the workplace with your Employer. You will work towards a Level 3 Advanced Apprenticeship for IT, Software, Web and Telecoms Professionals. The qualifications consist of:
• Edexcel Advanced Apprenticeship in IT, Software, Web and Telecoms
• L3 Diploma in ICT Professional Competence
• L3 Extended Diploma in ICT Systems and Principles
• Level 2 Functional Skills English, Maths, ICT (if applicable)

Qualification Gained

Advanced Apprenticeship (Level 3)