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    Job Summary
  • Salary
    £140-170 (per week)
  • Location
    Reading, Reading
  • Sector
    Business Admin Level 3
  • Duration
    12 Months
  • 1 Position Available
  • Closing Date
    27th November 2017
    EMPLOYER
  • Employer Name
    UK Business Buddy
  • Distance from academy
    • 21.5 Miles
    • 41 Minutes
  • Address
    Oxford OX44 7XF, United Kingdom

Employer Description

Job Description

Answering customers’ incoming telephone calls and correspondence and e-mail while providing first class customer service at all times. Processing customer orders and resolving customer issues or problems to conclusion. General admin duties.
  • Develop the skills to work as part of the Customer Services team, providing a high level of customer service to internal and external customers
  • Develop the skills to respond promptly to customer enquiries by telephone, email and direct message
  • Ability to deal with customer enquiries, queries and complaints within SLA timelines
  • Ability to ensure that Customer Services SLAs for incoming calls are met and process customer orders
  • Ability to file, record and store customer information and correspondence for future reference
  • Develop the skills to perform administrative tasks involved in the implementation of new customer accounts on the in-house system
  • Develop the skills to check order shipping methods, transit times and shipping costs
  • Develop the skills to check any outstanding deliveries at the end of the day using the CS Daily Report, and emailing any issues and potential non delivery notices to customers
  • Ability to record any customer issues/complaints
  • Ability to ensure that our customers’ needs are met on time to the required professional standards, while striving to exceed their expectations, both internally and externally
  • Ability to actively support colleagues in their roles and develop strong relationships across the business
  • Ability uphold a flexible approach to work and a positive attitude

Working Week

Monday – Friday 9:00am – 5:00pm

LOCATION


Requirements & Prospects

Qualifications

A minimum of 5 GCSE’s C and above Including Maths, English and ICT (or equivalents)

Desired Skills

 Attention to detail
 Clear oral and written communication skills
 Time management skills
 Open to learning

Personal Qualities

 Positive attitude
 Motivated
 Good communication
 Can drive to location

Future Prospects

UK Business Buddy are a company who will invest in their employees. This position will progress onto a level 4 or full time career on successful completion of the L3 apprenticeship.

    TRAINING
  • Apprenticeship Length
    12 Months
  • Training Provider
    Aspire Achieve Advance Ltd
  • Academy Location
    Reading

Training

The Apprentice will work towards a Level 3 Advanced Apprenticeship for Business and Administration Professionals. The qualifications consist of:
• Advanced Apprenticeship in Business and Administration
• Level 3 Diploma in Business and Administration
• Level 2 Functional Skills English, Maths & ICT (if applicable)

Qualification Gained

Advanced Apprenticeship (Level 3)