Job DescriptionLooking for an apprentice for this busy role providing office support by implementing administrative systems, procedures, and policies; monitoring administrative projects.
To attend regular meetings with the supervisor and assessor and attend training sessions leading to an Apprenticeship Certificate.
MAIN DUTIES AND RESPONSIBILITIES
To efficiently undertake basic administrative and clerical duties which include the following duties as directed:
To follow the systems and procedures in place via set tasks
To provide excellent customer service to our clients
To deal with incoming emails and support requests in a timely fashion
To deal with incoming calls to provide support to our customers covering both administrative, first line technical and account support
To make notes on all customer accounts after speaking or dealing with them
To be a flexible and supportive member of the team.
To help build good customer relationships
To adhere to our core values and ‘why’
Provides confidential administrative support
Answering Phones, Welcoming Guests.
Data Entry and Management using the CRM system.
Resolves administrative problems by analysing information; identifying and communicating solutions.
Composes and prepares written documentation reports and correspondence for the office.
Working WeekMonday – Friday 9:00am – 5:30pm
Requirements & Prospects
QualificationsMust hold 5 GCSEs (graded A* to C or 9 to 5) or equivalent including English/ Maths and have been a resident in the UK/EEA/EU for the last 3 years.
- Organisation Skills
- Computer Literate
- Customer service Skills
- Good eye for details
- Positive attitude
- Highly Motivated
- Work Independently
- Reliable approach to work
Future ProspectsBusiness Administration Level 4.
Workshops that will be delivered include the following:
• Workshop 1: Business Knowledge & Understanding
• Workshop 2: Professional in the Workplace
• Workshop 3: Decision Making and Managing your Performance
• Workshop 4: Principles of Business
• Workshop 5: Business Systems and Processes
• Workshop 6: Project Management