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    Job Summary
  • Salary
    £7800 Yearly
  • Location
    Sheffield, Sheffield
  • Sector
    Business Admin Level 3
  • Duration
    13 Months
  • 1 Position Available
  • Closing Date
    24th July 2018
    EMPLOYER
  • Employer Name
    Yorkshire Products ltd
  • Distance from academy
    • 3.5 Miles
    • 12 Minutes
  • Address
    Fitzwalter Road, Sheffield S2 2SP, UK

Employer Description

Job Description

Due to continued expansion and growth of Yorkshire Products Ltd (YPL), we have a vacancy for an additional member of our busy Customer Services team that will also include assisting with purchasing and importing. This is an exciting stepping stone for someone looking for a position with plenty of room for progression in the future.

This role requires you to provide an excellent standard of Customer Service to our customers from several contracts. You will work effectively as a multi-functional and flexible member of the business administration & customer service team within a fast paced, eCommerce environment whilst also assisting with administrative and purchasing tasks.

• Working with the customer service team to provide a high standard of service to our retail and wholesale customers.
• Assisting with the day to day running of customer orders ensuring that they are going out on time and the order process runs smoothly and efficiently.
• Creating Purchase Orders using Linnworks Software
• Invoicing customers using Linnworks Software
• Responding to customer enquiries and being one of the first port of call for telephone communications.
• Reporting to Customer Service Team Leader
• Assisting the handling of returned goods.
• Handling customer feedbacks on ‘Reviews’

Working Week

Mon – Fri 10.30am – 6.30pm

LOCATION


Requirements & Prospects

Qualifications

A minimum of 5 GCSE’s C and above Including Maths, English and ICT (or equivalents)

Desired Skills

  1. Customer satisfaction focused
  2. A good understanding of delivery excellent customer service
  3. Excellent written and verbal communication skills
  4. Ability to use initiative and efficient problem-solving skills
  5. Attention to detail and high standards of organisation
  6. Demonstrate an intimate knowledge of customer needs, empathise with customers’ situations and be willing to go above and beyond the call of duty
  7. Hard-working with a ‘can do’ attitude
  8. A good understanding of Microsoft Word & Excel

Personal Qualities

  1. Positive can-do attitude
  2. Enthusiastic
  3. Drive to succeed and develop
  4. Good sense of humour

Future Prospects

A permanent position may be made available for the right candidate.

    Training
  • Apprenticeship Length
    13 Months
  • Training Provider
    Aspire Achieve Advance Ltd
  • Academy Location
    Sheffield

Training

The Business Administrator apprenticeship programme is designed to help you become an excellent contributor towards operational efficiencies within a business. This will include interacting with both internal and external customers in a professional way, as well as applying skills learned throughout the programme within a business environment. The programme will include various workshops to aid with your development throughout, alongside: mentoring; reflection logs; PDP and much more!

Qualification Gained

Advanced Apprenticeship (Level 3)

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