Job Summary
  • Salary
    £7280 Yearly
  • Location
    Liverpool, Liverpool
  • Sector
    Business Admin Level 3
  • Duration
    13 Months
  • 1 Position Available
  • Closing Date
    25th October 2018
  • Employer Name
    Active Flooring Solutions
  • Distance from academy
    • 8.0 Miles
    • 24 Minutes
  • Address
    Molyneux Way, Liverpool L10 2JA, UK

Employer Description

Job Description

This is a great opportunity to become part of a growing company in the Liverpool area. You will be working in a small friendly office assisting with the administration. It is an excellent opportunity for someone who wants to gain experience in an office environment and learn a range of skills, which can lead to a promising career.

You will be working in a busy office; mainly supporting the Accounts / HR department in a number of administrative tasks.

Your duties will include: –

– Answering the telephone and taking messages from contractors and customers in a professional and courteous manner.
– Compiling information from weekly tool box talks, vehicle inspections and checking subcontract insurances.
– Have an excellent standard in delivering customer service with the ability to demonstrate a pleasant and professional manner.
– Collate and file invoices in a timely manner to ensure payments are timely.
– Use the training you receive to quickly and confidently resolve client queries over the phone or by email.
– Support the team by updating spreadsheets and sending letters to
– customers.
– Awareness of Data Protection and all information security principles, policies and procedures. Remain vigilant always and report any security concerns, suspicions and/or breaches immediately.
– Adhere to all Active Flooring Solutions Legal policies and procedures, including Equal Opportunities and Health and Safety.
– Work with your colleagues to share best practice and identify and look for areas of process improvements.
– To successfully deal with potential difficult customer situations, showing tact and resilience.
– Photocopying documents taking care at all times of customer confidentiality.
– Sending emails to contractors and clients.
– Following up queries, logging outcomes and report discrepancies to manager.
– Diary management as and when required by your manager.

Working Week

Monday – Friday 9:00am – 5:00pm


Requirements & Prospects


Must hold 5 GCSEs (graded A* to C or 9 to 5) or equivalent including English/ Maths and have been a resident in the UK/EEA/EU for the last 3 years.

Desired Skills

  1. - Excellent attention to detail
  2. - Hardworking
  3. - Organised
  4. - Excellent communication skills
  5. - Good computer literacy skills in Excel and Word

Personal Qualities

  1. - Desire and ability to learn
  2. - Friendly
  3. - Reliable and trustworthy

Future Prospects

This position will become permanent for the right applicant.

  • Apprenticeship Length
    13 Months
  • Training Provider
    Aspire Achieve Advance Ltd
  • Academy Location


The Business Administrator apprenticeship programme is designed to help you become an excellent contributor towards operational efficiencies within a business. This will include interacting with both internal and external customers in a professional way, as well as applying skills learned throughout the programme within a business environment. The programme will include various workshops to aid in your development throughout, alongside mentoring; reflection logs; PDP and more.

Workshops that will be delivered include the following:

• Workshop 1: Business Knowledge & Understanding
• Workshop 2: Professional in the Workplace
• Workshop 3: Decision Making and Managing your Performance
• Workshop 4: Principles of Business
• Workshop 5: Business Systems and Processes
• Workshop 6: Project Management

Qualification Gained

Advanced Apprenticeship (Level 3)

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