Job Summary
  • Salary
    £8320 Yearly
  • Location
    Newcastle, England
  • Sector
    Business Admin Level 3
  • Duration
    12 Months
  • 1 Position Available
  • Closing Date
    15th March 2018
  • Employer Name
    ES Systems
  • Distance from academy
    • 17.1 Miles
    • 33 Minutes
  • Address
    Witton Gilbert, Durham DH7 6TU, UK

Employer Description

Job Description

Due to continued growth our client are looking for a Business Administration Apprentice to join the team. You will be working in a fast paced well establish IT support team providing administration and customer support.

• Providing office support including customer and employee support
• Keeping well-organised files and records of business activity
• Keeping computer databases up to date
• Interacting with clients either on the phone or in person
• Answering phones and connecting calls to the proper department
• Taking phone messages and passing them on
• Following up on business communications, billing, and ordering
• Collecting and inputting company data
• Building relationships with clients
• Writing and editing company correspondence
• Being ready for any other administrative tasks that are required
• Placing support enquiries into ticketing system

Working Week

Monday – Friday 08:30-17:00


Requirements & Prospects


A minimum of 5 GCSE’s C and above Including Maths, English and ICT (or equivalents).

Desired Skills

  1. • Accept and direct incoming telephone calls efficiently and confidently.
  2. • Communicate internally and externally by phone & email.
  3. • Utilise skills with Microsoft packages such as Word, Excel, Outlook.
  4. • Manage emails correctly.
  5. • Keep any filing and archiving up-to-date as directed.
  6. • Data entry and processing of information

Personal Qualities

  1. • High attention to detail
  2. • Dedicated and trustworthy
  3. • Excellent phone and interpersonal skills (Essential)
  4. • Efficient and flexible
  5. • Good time management
  6. • Good knowledge of Microsoft Office

Future Prospects

Permanent role for the right person

  • Apprenticeship Length
    12 Months
  • Training Provider
    Aspire Achieve Advance Ltd
  • Academy Location


The Apprentice will work towards a L3 Advanced Apprenticeship for Business and Administration Professionals.

The qualification will consist of:
• Advanced Apprenticeship in Business and Administration.
• Level 3 Diploma in Business and Administration.
• Level 2 Functional Skills English, Maths & ICT (if applicable).

Qualification Gained

Advanced Apprenticeship (Level 3)