Job DescriptionThis is a fantastic opportunity for an Accounts apprentice who is currently in college and looking for a position to gain the relevant experience to go alongside their studies and to join a dynamic and growing company.
Administration and document management
File all electronic information in appropriate locations as per procedures.
Create and manage orders for fixed lines, bandwidth and porting via online portals with our chosen suppliers.
Update tracking tools, ensure order information is comprehensive, accurate, and kept up to date.
Complete and send regular provisions, migration and cease customer updates as necessary
Management & processing of all received emails and correspondence
Telephone contact for inbound calls to team both internally and externally.
Demonstrate a professional e-mail and telephone manner and strong communication skills at all times.
Communicate and feedback on Provisioning order status to the Service Delivery Team
Ensure appropriate responses and actions are filtered down to all parties in a timely manner.
Escalate any issues where you are unsure of the required action.
Develop and maintain strong, professional relationships with customers, suppliers and internal staff.
Ensure that all written and verbal communication with internal customers is professional and adheres to procedures.
Ensure excellent customer service.
Third party supplier management
Accurate placement of orders for voice circuits in a timely manner, via e-mailed paperwork or portals.
Ensure appropriate responses and actions are filtered to supplier in a timely manner
Liaise with, assist, update and manage suppliers to affect the fastest possible delivery.
Multitasking ability and organizational skills are key to this role
Good knowledge of Microsoft Office, in particular strong Excel skills and competent database user.
Ability to think on feet and apply logical common sense to problems.
Self-motivated and self-disciplined.
Ability to work under pressure with at times high workloads
Excellent customer service skills, interpersonal and communication skills (excellent written and spoken English).
Ability to work effectively as a member of a team.
Ability to cope with manual and at times labor intensive administrative processes
Adaptable to change.
Ability to manage and manipulate data quickly, accurately and efficiently.
Attention to detail.
Professional and positive approach to work and the workplace.
Working WeekMonday – Thursday 9- 5.30pm Friday – 9- 5pm
Requirements & Prospects
QualificationsA minimum of 5 GCSE’s C and above Including Maths, English and ICT (or equivalents).
Future ProspectsPermanent opportunity for the right candidate/ progression onto a higher apprenticeship
The qualification will consist of:
• Advanced Apprenticeship in Business and Administration.
• Level 3 Diploma in Business and Administration.
• Level 2 Functional Skills English, Maths & ICT (if applicable).