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    EMPLOYER
  • Employer Name
    Computer Assistance
  • Distance from academy
    • 26.3 Miles
    • 49 Minutes
  • Address
    Oxford Road, Cowley, Oxford OX4 2EA, United Kingdom

Employer Description

Computer Assistance is one of the largest independent computer support compa-nies in Oxford. Unlike other ICT support companies in Oxford, we support both home and business customers with advice from viruses and hardware issues to Servers and Infrastructure design. Based in our new shop we now have over 20 technicians each with their own unique skills that give customers an unsurpassed knowledge base.
As an Oxford IT support, shop and repair centre we are always pushing for higher standards and our staff are working towards ISO9001 standard. As an example of our push towards higher business standards, the prestigious Said Business School came to visit us and filmed our business for two weeks. That footage is now used to teach all new MBA students. It is an honour to know that our business is being used as a template to teach anyone who has to work in business. We were delighted to hear they thought we were a breath of fresh air in the business world.

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Job Description

Excellent opportunity working for an established IT repair company based in Oxford, with 15 years’ experience in IT. You will work in a busy IT Helpdesk department as a repair technician.

An ideal candidate would have knowledge and experience of:
– Diagnosing faults Screen replacements/socket repairs
– Windows operating systems and virus/malware removal
– Hard drive cloning
– Custom builds
– Data recovery

Desirable:
– Apple Knowledge
– Linux Knowledge
– Advanced motherboard repair (soldering)
– Electrical engineering experience
– Email/Outlook migrations

Working Week

Monday – Friday 9:00am – 5:00pm

LOCATION

Requirements & Prospects

Qualifications

A minimum of 5 GCSE’s C and above Including Maths, English and ICT (or equivalents).

Desired Skills

  1. • Good telephone manner
  2. • Passion for IT
  3. • Understand IT packages

Personal Qualities

  1. Can work in a team
  2. Can work to deadlines
  3. Willingness to learn and develop

Future Prospects

Progression to level 4.
    Training
  • Apprenticeship Length
    13 Months
  • Training Provider
    Aspire Achieve Advance Ltd
  • Academy Location
     Reading

Training

Throughout the duration of your Apprenticeship (typically 15 months) you will be required to attend the 3aaa Technology Academy for 30 days of training across five months featuring structured training. The remainder of your training will be completed in the workplace with your Employer. You will work towards a Level 3 Apprenticeship standard – Infrastructure Technician. The qualifications consist of:
• Level 2 Functional Skills English and Maths (if applicable)
• Knowledge Module 1 - Networking and Architecture
• Knowledge Module 2 - Mobile and Operating Systems
• Knowledge Module 3 - Cloud Services
• Knowledge Module 4 - Coding and Logic
• Knowledge Module 5 - Business Processes
• One vendor certification selected based on your job role and individual capabilities (Typically a Microsoft Technical Associate (MTA) certification)
Knowledge Modules are specified by the British Computer Society (BCS)

Qualification Gained

Advanced Apprenticeship (Level 3)

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