Job Summary
  • Salary
    £7215 Yearly
  • Location
    Leicester, Leicester
  • Sector
    Business Admin Level 3
  • Duration
    15 Months
  • 1 Position Available
  • Closing Date
    2nd April 2018
  • Employer Name
    Berkeley Insurance Group
  • Distance from academy
    • 0.8 Miles
    • 7 Minutes
  • Address
    Colton Street, Leicester LE1 1QH, United Kingdom

Employer Description

Job Description

To assist the department to provide a quality service to new and existing clients covering all aspects of their insurance arrangements including but not limited to quotations, renewals and mid-term adjustments. You will undertake administrative tasks for the department and provide cover for reception and postal duties when required.
The following is a list of the duties and responsibilities you will be required to do.


1.    Work closely with Account Handlers to provide highest standard service to customers.

2.    Assist with the processing of mid-term adjustments

3.    Assist with the invoicing of all premiums due.

4.    Assist with team Aged Debt, referring to Account Handlers as necessary.

5.    Assist Account Handlers to check all documentation (ie, policies and endorsements) for accuracy prior to sending to client.

6.    Assist Account Handlers to obtain quotations for any relevant new policies/renewals.

7.    Provide administrative assistance to team members, including post opening/sorting, filing, faxing, photocopying, binding documents and archiving files.

8.    Provide cover for reception duties when required.

9.    Be conversant with Company Procedures manual and the requirements of the FCA Standards and Rules and to implement and maintain procedures as stipulated.

10.  Assist Account Handlers to deal with any other client issues that may arise, referring to the appropriate person when the enquiry falls outside your own knowledge and experience.

11.  Carry out all duties and processes in accordance with the Rules of the Financial Conduct Authority (FCA) any other applicable Codes of Practice.

12.  Obey Company Rules and Regulations, based on the Berkeley Insurance Group, Contracts of Employment and any other communications from the Company Management.

13.  Be aware of Health and Safety requirements and to avoid any actions or omissions, which could create an unhealthy or unsafe environment for self, colleagues, customers or visitors.

14.  Strictly adhere to all Group protocols in respect of use of technology and to avoid misuse of the systems.

15.  Maintain strict confidentiality in respect of all information arising from and in connection with the group and the Company.

16.  Concentrate on self-improvement both technically and by quality and maintain a Continuous Professional Development (CPD) log as provided.  This will be fully supported by the Company and the Group.

17.  Be aware of others’ needs and strive to help colleagues improve their technical knowledge and quality of output.

18.  Undertake any other duties in keeping with the nature of the position.

19.  Be conversant with and adhere to the Company’s Complaints Procedures.


Working Week

Monday – Friday 9:00am – 5:00pm


Requirements & Prospects


A minimum of 5 GCSE’s C and above Including Maths, English and ICT (or equivalents)

Desired Skills

  1. 1. Basic knowledge of a: all classes of business offered by Berkeley Insurance Group with reference to appropriate experts when the cover falls outside your own experience.
  2. b. the insurance markets available.
  3. c. general insurance and underlying legal principals.

Personal Qualities

  1. 1. Excellent communication skills (written and verbal) that are effective and meet business needs.
  2. 2. Ability to prioritise and organise own workload.
  3. 3. Excellent team working skills.
  4. 4. Ability to work under pressure and to deadlines.
  5. 6. IT skills commensurate with computer packages used.

Future Prospects

Permanent opportunity for the right candidate and possible progression to level 4 based on level 3 completion.

  • Apprenticeship Length
    15 Months
  • Training Provider
    Aspire Achieve Advance Ltd
  • Academy Location


The Apprentice will work towards a Level 3 Advanced Apprenticeship for Business and Administration Professionals. The qualifications consist of:
• Advanced Apprenticeship in Business and Administration
• Level 3 Diploma in Business and Administration
• Level 2 Functional Skills English, Maths & ICT (if applicable)

Qualification Gained

Advanced Apprenticeship (Level 3)