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    Job Summary
  • Salary
    £192 (per week)
  • Location
    Milton Keynes, Milton Keynes
  • Sector
    Customer Services Level 2
  • Duration
    13 Months
  • 1 Position Available
  • Closing Date
    29th November 2017
    EMPLOYER
  • Employer Name
    Essanet
  • Distance from academy
  • Address
    Thornton Chase, Linford Wood, Milton Keynes MK14 6FD, United Kingdom

Employer Description

Job Description

Excellent opportunely Working as part of the business administration team, this varied and diverse roll will encompass a wide range of day to day business administrative tasks. In turn this offers the successful candidate a broad skills base on which to further their career. Training and support will be provided.
Key Tasks

· Responding to customer enquiries via email and telephone

· Investigate and answer queries in an efficient and timely manner

· Liaise with internal and external agents

· Undertake any additional tasks reasonably required by the company

 

Qualifications, Skills and Experience

· Excellent communication skills

· Confident communicator, both written and verbal

· Interested in understanding and solving problems

· Confidence to guide customers to the correct solution

· Desire to understand and resolve the needs of a customer

 

 

Working Week

Monday – Friday 9:00am – 5:00pm

LOCATION


Requirements & Prospects

Qualifications

A minimum of 5 GCSE’s C and above Including Maths, English and ICT (or equivalents)

Desired Skills

  1. Computer literate/effective Customer Service/Team Leader

Personal Qualities

  1. positive attitude/motivated/enthusiastic.

Future Prospects

Possible opportunity for a fulltime position after the apprenticeship.

    TRAINING
  • Apprenticeship Length
    13 Months
  • Training Provider
    Aspire Achieve Advance Ltd
  • Academy Location
    Milton Keynes

Training

The apprentice will work towards a Level 2 Customer Service Practitioner, the qualification consists of:

• Level 2 Customer Service Practitioner
• Level 1 Functional Skills English, Maths & ICT (if applicable)

Qualification Gained

Intermediate Apprenticeship (Level 2)

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