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    Job Summary
  • Salary
    £10000 Yearly
  • Location
    Maidstone, maidstone
  • Sector
    Customer Services Level 2
  • Duration
    13 Months
  • 10 Positions Available
  • Closing Date
    24th December 2017
    EMPLOYER
  • Employer Name
    South East Water
  • Distance from academy
    • 8.4 Miles
    • 16 Minutes
  • Address
    Snodland ME6 5AH, United Kingdom

Employer Description

Job Description

Excellent opportunity working for an established water company based in Kent who are passionate about delivering excellent customer service. You will work in a busy Customer Service Department helping our customers every day, delivering a five out of five service on every contact.

• Responding to a range of customer contacts by telephone, e-mail and letter. These contacts can include bill and water supply queries and updates whilst ensuring that we efficiently deliver our customer satisfaction targets.

• Maintaining customer accounts to ensure that clear, accurate and timely bills are produced

• Logging all contacts from customers against the customer’s account to ensure comprehensive and accurate records are available

• Attending and contributing to team meetings

• Using information and resources to ensure that skills and knowledge are kept up to date and continuously developed

Working Week

Monday to Friday between the hours of 8:00am - 7:00pm on a shift pattern. You will also be required to work a Saturday once every 4 weeks with a day off in the week.

LOCATION


Requirements & Prospects

Qualifications

A minimum of 5 GCSE’s C and above Including Maths, English and ICT (or equivalents)

Desired Skills

  1. 5 GCSE passes, grade A to C (or equivalent) including Maths and English.
  2. Have an enthusiastic customer service focus with a determination to resolve customer issues first time.
  3. Have good IT skills and demonstrate potential in excellent written and verbal communication and customer service skills.
  4. Be able to communicate positively with customers and colleagues of all levels in a busy working environment.

Personal Qualities

  1. We are seeking a motivated individual with a positive and enthusiastic attitude.
  2. Soft skills are really important to build a good rapport with customers and to work well with other team members so how the agent communicates is really important particularly over the phone.

Future Prospects

As part of 2 year contract, we will provide a minimum of 6 months guaranteed employment once the qualification has been achieved. Successful candidates will have a permanent offer made after 2 years.

    TRAINING
  • Apprenticeship Length
    13 Months
  • Training Provider
    Aspire Achieve Advance Ltd
  • Academy Location
    Maidstone

Training

The apprentice will work towards a Level 2 Customer Service Practitioner, the qualification consists of:

• Level 2 Customer Service Practitioner
• Level 1 Functional Skills English, Maths & ICT (if applicable)

Qualification Gained

Advanced Apprenticeship (Level 3)

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